Accounts Receivables Team Lead

Key Responsibilities

• Provide day-to-day leadership, coaching, and support to a team of 5 Accounts Receivable professionals.
• Allocate work, set clear priorities, and monitor workloads to ensure SLAs and deadlines are met.
• Act as the first point of escalation for operational queries, issues, and customer disputes.
• Support onboarding, training, and ongoing development of team members.
• Conduct regular check-ins and performance feedback to drive engagement and accountability.

• Oversee daily AR activities including invoicing support and account reconciliations.
• Ensure timely and accurate processing in line with agreed procedures, controls, and policies.

• Track individual and team performance against agreed KPIs such as billing volume, accuracy and timings.
• Prepare and review daily, weekly, and monthly operational reporting.
• Identify performance trends and proactively address gaps or risks.
• Support the Manager in delivering performance updates to senior stakeholders.

• Identify opportunities to improve, simplify, and standardise AR processes.
• Support the implementation of process changes, automation, and system enhancements.
• Ensure process documentation is maintained and adhered to by the team.
• Act as a change champion, ensuring team adoption of new ways of working.

• Work closely with the Accounts Receivable & Credit Control Manager to support global AR objectives.
• Liaise with UK and global stakeholders to resolve queries related to billing, collections, and cash.
• Provide clear, professional communication to internal partners regarding AR status and issues.

• Ensure adherence to internal controls, policies, and audit requirements.
• Support audit requests by providing information, explanations, and supporting documentation.
• Promote a strong control mindset within the team.

Skills, Knowledge & Expertise

• Experience in Accounts Receivable, Credit Control, or Order to Cash within a shared services or corporate environment.
• Prior experience leading or supervising a small team preferred.
• Exposure to working with offshore / global stakeholders.
• Experience using ERP systems and AR reporting tools.
• Strong understanding of end-to-end AR processes. 
• Proven ability to manage and motivate a team.
• Strong problem-solving and escalation management skills.
• High attention to detail with a process and control mindset.
• Effective written and verbal communication skills. 
• Ability to prioritise, manage deadlines, and work under pressure.
• Relevant Accounts Receivable experience of at least 2 years working in AR within a shared services environment. 
• Excellent written and verbal communication skills, ability to articulate complex information.
• Attention to detail, and accurate fact-based interpretation