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Activation Specialist

Credit Key

United StatesRemote1mo ago
Employment
Full-time

About the role

  • Work directly with potential borrowers to help them in getting approved on the platform
  • Interface 
  • Become an expert in the Credit Key product, and help inspire customers with this knowledge
  • Deliver results, provide high quality customer interactions, and successfully maximize borrower approvals
  • Coordinate with Product, Risk, and Client Success to execute on approval goals
  • Go the extra mile to help convert potential borrowers to satisfied customers using the platform
  • Assist with other customer support business functions as necessary
  • Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management
  • 2+ years working in a customer facing or sales role
  • Excellent communication abilities
  • Ability to overcome objections
  • Ability to demonstrate ongoing growth and resilience demonstrated by a humble desire to understand and implement feedback
  • Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
  • Desire to work in a startup environment, with proactive mindset and minimum need for supervision demonstrated by the ability to adjust, pivot, and ultimately thrive even in the midst of ambiguity
  • Experience with CRM software (ex. Hubspot)
  • Ability to prioritize and manage workload to meet deadlines demonstrated by strong organizational skills and a strong work ethic
  • Ability to manage multiple, concurrent client relationships
  • Ability to anticipate change and adjust priorities accordingly
  • Excellent eye for detail – ability to create accurate and high quality pieces of work
  • Familiarity with Zendesk a plus
  • Competitive compensation + equity
  • Great healthcare benefits
  • PTO
  • 401k Match
  • Supportive, low ego, highly collaborative team environment
  • Work from home stipend

Perks & benefits

  • 401k
  • Paid Time Off
  • Pension Matching
  • Home Office Budget
  • Equity Compensation

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