Administrative Operations Lead

We are looking for an experienced operations professional who can help us build structure, improve internal processes, coordinate a small administrative team, and solve operational challenges as our organization continues to grow.

This is a hands-on, office-based role focused on process improvement, team coordination, operational ownership, and supporting the transition into our new Belgrade office.

Responsibilities:

• Lead and coordinate a small administration team (three administrative operations managers, three executive assistants to C-suite leadership).

• Distribute workload, set priorities, and help the team stay organized.

• Review existing processes and identify areas for improvement.

• Create structure, documentation, and clear ways of working.

• Support office operations and workplace-related projects.

• Coordinate vendors, suppliers, and service providers.

• Partner with HR, Finance, IT, and leadership teams on operational matters.

• Help improve onboarding, offboarding, travel, equipment, and administrative processes.

• Introduce automation and efficiency improvements where appropriate.

• Support the growth and development of the administration function.

• 4+ years of experience in Operations, Administration, Project Management, HR Operations, Workplace Operations, or a similar role.

• Experience in tech, digital, startup, AI, or international companies.

• Previous experience leading and coordinating a team.

• Strong organizational and problem-solving skills.

• Experience improving processes and bringing structure to day-to-day operations.

• Ability to work independently and take ownership.

• Comfortable working in a fast-paced international environment.

• Fluent English and Serbian

  What We Offer:

  • 31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter.

  • Health & Wellness: Private health insurance and FitPass membership.

  • Growth-focused environment: Access to learning resources and clear pathways for growth.

  • Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more.

  • A culture of trust: We cut the red tape — results over rules always. Open talk, ownership, and getting things done together.