Administrator - Tronc Services

Key Responsibilities

• Calculate tips, service charges, and other gratuities for employees across high‑profile UK hospitality venues.
• Process and analyse client‑provided data to ensure accurate and timely distribution of awards.
• Manage tronc‑related budgets following completion of training.
• Respond to client queries and maintain clear, professional communication with businesses.
• Use IT systems extensively, including Microsoft Excel, Word, Outlook, and internal software tools.

Skills, Knowledge & Expertise

• Strong numerical aptitude with the ability to interpret and work confidently with data.
• Excellent attention to detail and ensuring work is completed accurately and with care.
• Proficient in Microsoft Office, particularly Excel, Outlook and Word.
• Working knowledge of Excel formulas, including IF and LOOKUP formulas as well as Pivot Tables.
• Commercially focused and professional in communication and conduct.
• A‑Level (or equivalent) in Maths and GCSE English (A–C).

• Flexible, adaptable and able to manage multiple tasks simultaneously.
• Highly customer‑focused with a professional, personable communication style.
• Quick learner with the ability to pick up new systems and processes.
• Strong team player who contributes positively to a supportive environment.