Admissions Counsellor PG

Main Duties and Responsibilities

• Take candidates from initial qualified lead all the way to enrolment
• Counsel qualified leads towards submitting quality applications for the university’s programmes
• Counsel applicants at all stages towards successful enrolment into the campus programmes.
• In this process, develop a deep understanding of each student's educational and career background to recommend relevant courses that align with their goals
• Hold consultative conversations with students through phone, Zoom, and face-to-face interactions - understand goals and needs, research best fit options, discuss and mutually agree on the application.
• Offer expert assistance and advice to students on academic programmes and other application procedures.
• Effectively follow up with students at each stage of the process and meet the agreed metrics and deliverables.

• Support conversion/ enrolment initiatives.
• Collaborate with the Recruitment & Outreach, as well as the Admissions teams on student email communication, marketing, and service recommendations.
• Present and participate in workshops, webinars and events as needed.
• Be in frequent contact with other team members to develop collegial and collaborative relationships and support student progress.

• Track and maintain data on students through the CRM and Data Systems.
• Communicate with prospective applicants and applicants, providing a high level of service and a strong applicant experience as a priority. 
• Input accurate and standardised data into the company-designated CRM system to keep each customer record updated.
• Collaborate with partners to nurture prospective applicants, clarify queries promptly, and ensure a smooth transition through the admissions process until deposit.
• Contribute, as a member of the Recruitment & Admissions department, towards broader initiatives to ensure and implement excellent applicant and student experience. This includes participation in cross-functional activities such as international student registration, open days, conversion activity, and student recruitment events.
• Any other duties as allocated by the line manager following consultation with the post holder.

• Adherence to University of Southampton Delhi policies. 
• Occasional requirements to work outside your normal working hours (which may include evenings or weekends) in negotiation with your line manager.
• Minimum 50% travel within India.

Person Specifications

• Bachelor's in a relevant field.
• 5 Years of Experience in supporting student recruitment
• Experience in higher education.  Experience of working with a top-ranked university is an advantage 
• Experience in supporting enquiries from the lead stage through to enrolment. Experienced in offering consultative counselling, working, monitoring and maintenance of university partnerships for the benefit of the broader institution.
• Experience with CRM systems and ability to analyse data, provide reports and to propose corrective action
• High level of competence using IT, including the Microsoft Office suite.
• Evidence of having achieved the targets in conversion
• Master's level qualification in Marketing & Sales. (Desirable)
• Evidence of delivery to the target in a marketing environment. (Desirable)
• Experience Related to Tech, Engineering and Computer Science Programmes (Desirable)
• Market research and analysis experience. (Desirable)
• Knowledge and understanding of CRM systems for recruitment and conversion (Desirable)
• Experience of using a range of data analytics to inform strategy. (Desirable)

• Ability to organise own workload under pressures of time, resources and attention to detail.
• Evidence of successful personal management and organisation skills.
• Ability to assimilate a large volume and range of information, provide analysis and proposed actions in relation to markets.
• Good numerical skills (Desirable)

• Ability to respond positively and creatively to unforeseen events whilst at home and abroad.
• Creative and entrepreneurial thinking ability.
• Personal management skills to include consistent professional presentation, conduct and attitude.
• Development of own area of specialist responsibility and meeting set targets.

• Evidence of having worked with multiple stakeholders, both internal and external 
• Ability to support team members where needed.
• Experience of having worked in a multicultural environment. (Desirable)

• Excellent verbal and written English communication skills, including the ability to present effectively to diverse audiences in an engaging way.
• Excellent interpersonal skills and the ability to relate to a wide range of people from many different cultural backgrounds.
• Ability to engender confidence and influence people.
• Experience of updating websites and contributing to student- or partner- focussed materials. (Desirable)

• Ability to successfully work across teams in matrix management environments, so that objectives are fully realised.
• Fluency or working proficiency in languages relevant to the region. (Desirable)

• Ability and willingness to travel extensively and at short notice.
• Ability and willingness to work long and out of hours.
• A commitment to upholding our equality, diversity and inclusion strategic plan in spirit and in practice.

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