Adult English Language and Literacy Intake Advisor

• Case management and regular communication with students 
• Outreach and relationship building with internal and external partners for program referrals

• Students the various NYPL and city services that can help them achieve their long term goals and remove barriers to program participation
• Job readiness skills to students 
• Basic digital literacy and online learning platforms to new students 

• NYPL strategic priorities and initiatives 
• How to maintain compliance with the government funders in order to stay abreast of National Reporting System standards 

• Student retention and persistence in program participation resulting in higher measurable skill gain
• Student registration and intake processes ensuring a positive patron experience

• Recruit, assess, and place students
• Regularly communicate with absent students to identify and eliminate barriers to program participation 

• Receive or maintain certification in Best Plus and TABE administration 
• Enter data into program and Library databases (ASISTS and Google Drive) 

• Coordinate localized information sessions
• Coordinate with both external and internal partners to provide workshops to a diverse population
• Analyze data and run reports that will influence future programming choices

• Provide case management services to students including running information sessions, organizing the intake appointment process including assessment (Best Plus and TABE), NRS goal setting, and placement in a class, or referral to an outside agency
• Monitor student progress, daily follow up with students who have an attendance problem to encourage continuation in the program 
• Input data for students into the agency database in a timely manner, which includes client personal contact information, assessment results, attendance, and educational and employment outcomes
• Test all students at the end of each cycle
• Maintain paper record files for each student as per NYSED requirements
• Conduct outreach among various city and non-profit agencies to increase student enrollment, build relationships with community partners, and increase our referral list for supplemental services
• Connect adult students with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral
• Provide workshops on using technology, orientations to library services, etc.

Required Education, Experience & Skills

• Bachelor’s Degree in education, English, literacy or a related field
• Certification in Best Plus and TABE (attainment of certification required within the first 3 months of employment)

• At least 1 year of administrative and/or instructional experience working with non-native English speaking adult learners 

• Proficiency with data entry and utilization of various databases
• Knowledge of community resources and counseling/social services for high needs populations (literacy and language needs)
• Intermediate knowledge of Microsoft Office and Google Drive
• Proficiency in navigating and leading meetings on Zoom
• Excellent written and verbal communication skills, 
• Ability to work with culturally-diverse communities 
• Ability to work independently and collaboratively

• Supervise 1 hourly Student Mentor 

More...

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems 
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

• Branch library setting

• Lifting laptop computers, textbooks and projectors up to 20 pounds may be required
• Travel within NYC (Bronx, Manhattan, and Staten Island) required

• No

• Non-Union

• Non-Exempt

• 35 hours per week
• There will be a minimum of 2 late nights per week and Saturdays as required.