Advanced App Engineering Specialist/Business Architecture

We are seeking a new talent to join the Team where you will have the opportunity to collaborate on the Epic projects for Avanade. Avanade Epic capability supports healthcare organizations dedicated to providing high-quality patient care and innovative solutions.

The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment. The Epic Application Coordinator will be responsible for collaborating with the Avanade team, the software vendor team, and the client.

Key Responsibilities

• Act as a subject matter expert (SME) for EpicCare workflows and configurations.

• Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.

• Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.

• Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.

• Maintain system documentation, including workflows, build specifications, and testing protocols.

• Ensure compliance with HIPAA, data governance, and organizational security policies.

• Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.

• Support the teams working on other non-Epic inpatient clinical applications.

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The Epic Applications Coordinator will bring 4+ years of experience in Epic applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment.

 

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