After Sales Associate – ERP (Lagos, Nigeria)

What you would be expected to do

• Perform structured, timely SAP entries on a daily, weekly, and monthly basis covering all after-sales transactions, including warranty claims, service orders, repair job cards, goods receipts, goods issues, and returns.
• Create and process Service Notifications, Service Orders (CS module), and Repair Orders in SAP, ensuring accurate classification, coding, and status updates throughout the lifecycle.
• Record and process all field return goods movements in SAP — including material returns (MIGO), transfer postings, and scrapping transactions — maintaining full traceability from receipt to final disposition.
• Process spare parts issues and receipts in SAP, ensuring all stock movements are captured accurately and on time against the correct cost centres, plant codes, and storage locations.
• Execute month-end and period-close entries for the after-sales function, including GR/IR reconciliation, open order clearance, and stock valuation updates.
• Maintain master data accuracy — including material master, service master, customer master, and equipment records — flagging discrepancies to the system administrator for resolution.

• Design, build, and maintain a comprehensive after-sales performance dashboard drawing data from SAP and supplementary tools (e.g. Excel, Power BI, or SAP Analytics Cloud).
• Dashboard to cover key after-sales KPIs.
• Develop and standardise dashboard templates for use across multiple geographies, ensuring consistency in definitions, data sources, and reporting periods.
• Collaborate with After Sales Managers and regional teams to identify new metrics or views required as the business scales.
• Maintain version control and documentation of all dashboard logic, data sources, and refresh schedules.

• Conduct regular SAP data audits to identify and correct errors, including duplicate entries, incorrect material codes, misclassified service orders, and open transactions that should be closed.
• Monitor and resolve GR/IR mismatches, unconfirmed service orders, and stale open purchase requisitions or orders related to after-sales activities.
• Enforce data entry standards across the after-sales team — developing SOPs, checklists, and training guides to ensure consistent and accurate system usage.
• Proactively identify data quality issues that impact reporting accuracy and work with relevant stakeholders to implement corrective and preventive actions.
• Assist with SAP system upgrades, configuration changes, or new module rollouts by testing transactions, validating data migration, and documenting outcomes.

• Generate and distribute standard after-sales reports on a daily, weekly, and monthly basis — including warranty ageing reports, open service order summaries, spare parts consumption reports, and return goods status reports.
• Prepare monthly after-sales performance packs for management review, consolidating SAP data with field inputs and commentary on variance vs. targets.
• Track and report on after-sales cost elements, including warranty costs, repair labour, spare parts expenditure, and write-offs, assisting Finance with accurate accruals.
• Monitor SLA and TAT compliance for service and repair orders, flagging breaches and trends to management.

• Manage end-to-end spare parts transaction flows in SAP — from purchase requisition and goods receipt through to issue, transfer, and return — ensuring every movement is captured accurately.
• Coordinate with the warehouse and logistics teams to ensure SAP accurately reflects physical spare parts movements across all storage locations and plants.
• Track reverse logistics flows of defective and field return goods in SAP, maintaining a full chain of custody from field collection through assessment to final disposition (repair, refurbish, scrap, or supplier return).
• Assist the After Sales team in managing supplier warranty claims by ensuring relevant SAP documentation (serial numbers, material documents, service orders) is available and accurate.
• Identify and escalate slow-moving, excess, or obsolete spare parts inventory in SAP, supporting periodic review and write-off processes.

• Maintain accurate spare parts inventory records in SAP across all after-sales locations, ensuring stock levels are always aligned with physical counts.
• Coordinate and support periodic spare parts cycle counts and annual stock takes, reconciling SAP system quantities against physical counts and posting adjustment entries as required.
• Ensure correct valuation, batch management, and serial number tracking of spare parts within SAP, particularly for high-value or controlled components.
• Produce monthly spare parts inventory reports, including stock ageing, consumption, and dead stock analysis for management review.

You might be a strong candidate if you have

• A Bachelor's degree or its equivalent in Business Administration, Supply Chain Management, Information Systems, Engineering, or a related field.
• 2–4 years of hands-on experience working with SAP in an after-sales, service operations, supply chain, or logistics function.
• Practical experience with SAP modules, including CS (Customer Service), MM (Materials Management), and/or PM (Plant Maintenance).
• Proficiency in Microsoft Excel for data examination, reporting, and dashboard development.
• Experience in inventory management and stock control, with an awareness of spare parts and reverse logistics processes.
• Ability to interpret data, identify trends, and generate actionable insights.
• High attention to detail and a disciplined approach to data accuracy and system hygiene.
• Excellent verbal and written communication skills.
• Critical thinker: ability to structure problems and move toward solutions, even in ambiguous situations.
• Entrepreneurial attitude with the ability to exercise self-direction, figure things out through innovative thinking and strong problem-solving skills, and react thoughtfully in dynamic situations.
• Motivated by the social mission to provide energy to consumers and employment to rural communities. 

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.