Agent, Guest Services

RESPONSIBILITIES

• Performs a variety of moderately difficult customer service tasks.  
• Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and resolve complaints.  
• Coordinate guest amenity requests, reservations, and special requests.  
• Assist with luggage & unloading as well as assist guests with delayed luggage queries.
• Communicate, assist with queries, and coordinate on behalf of guests, employees, management, multiple departments, and third party vendors.

REQUIREMENTS

• One year of experience in positions involving customer service is preferred.  
• Proficiency in computer business applications, with working knowledge of computerized reservation systems, is preferred.  
• Must pass a pre-employment background check.
• Must be 18 years of age to reside in company housing where available. 
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. 
• Ability to bend, squat, and kneel as well as lift up to 55 lbs while demonstrating a safe technique.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program 
• Experience – Of a lifetime!  
• Rewards & Incentives 
• Community Service 
• Employee Activities 
• Professional Growth