Agent, Guest Services - Local Candidates Preferred

No Company Subsidized Housing Available

• Performs a variety of moderately difficult customer service tasks.  
• Applies knowledge of Company products, services, and policies to evaluate customers' needs, provide information, and resolve complaints.  
• Design and conduct presentations for guests.  
• Coordinate guest amenity requests, reservations, and special requests.  
• Assist customers, employees, and management and responds to queries. 

REQUIREMENTS

• One year of experience in positions involving customer service.  
• Proficiency in the use of computer business applications, with working knowledge of computerized reservation systems.  
• Must pass a pre-employment background check. 
• Dedicated to delivering excellent customer service to all guests, coworkers, and vendors.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment. 
• Ability to work in a fast-paced environment with multiple tasks and external influences. 
• Ability to work independently with minimal supervision while achieving daily goals. 
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards. 
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

BENEFITS

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program.
• Experience – Of a lifetime!  
• Rewards & Incentives. 
• Community Service. 
• Employee Activities. 
• Professional Growth.