Agente de Call Center

<p></p> <p><strong>Job Title:</strong> Call Center Agent</p> <p><strong>Key Skills:</strong> Customer Service, Call Handling, English B2, CRM Tools, Microsoft Office, Communication Skills, Email &amp; Chat Support, Problem Solving</p> <p><strong>Experience:</strong> +4 YOE.</p> <p><strong>Location:</strong> Mexico.</p> <p><strong>Mode:</strong> Onsite – Av. Reforma #342, Mexico City (Full-time, Monday to Friday).</p> <p>We at Coforge are hiring <strong>Call Center Agent (#21647) </strong>with the following skill set.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Handle inbound and outbound customer interactions via phone calls, email, and chat, providing timely and high-quality support.</li> <li>Resolve customer inquiries, complaints, and requests in a professional, friendly, and service-oriented manner.</li> <li>Accurately document customer interactions, follow up on cases, and escalate complex issues to the appropriate teams when needed.</li> <li>Meet service performance metrics, maintain customer satisfaction, and stay updated on internal processes, products, and services.</li> </ul> <p><strong>Required Skills &amp; Qualifications</strong></p> <ul> <li>4+ years of experience in call center, customer service, or customer support roles.</li> <li>Mandatory B2 English level with the ability to communicate effectively in Spanish and English.</li> <li>Strong verbal and written communication skills with a customer-oriented mindset.</li> <li>Experience providing support through phone, email, and chat channels.</li> <li>Basic computer proficiency, including Microsoft Office and CRM or similar tools.</li> <li>Strong problem-solving skills and ability to handle customer concerns efficiently.</li> <li>Ability to work under pressure and meet service-level objectives and KPIs.</li> <li>Excellent organizational skills with attention to detail and time management.</li> <li>Strong teamwork and collaboration skills.</li> <li>Availability to work onsite at Av. Reforma #342, Mexico City, full-time Monday to Friday.</li> </ul> <p><strong>Preferred Skills:</strong></p> <ul> <li>Service-oriented attitude with empathy and adaptability.</li> <li>Experience working in high-volume customer support environments.</li> <li>Familiarity with customer service performance metrics and quality standards.</li> </ul> <p><strong>Posted On:</strong> 29-05-2026</p> <p>At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.</p>