Agentes de Atención al Cliente para Compañía Aérea

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate’s recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are offering a great work experience, onsite, in Lisbon, for a role as a Spanish Speaking Customer Support Agent for a Airline Company.

Key Responsibilities

• Deliver customer support via calls, emails, and chat

• Handle information and sales inquiries, as well as complaints

• Manage sensitive customer cases, including those escalated by regulatory bodies

• Oversee booking management: creating, modifying, or cancelling reservations

• Support back-office operations: ticket issuance, modifications, and cancellations

• Provide real-time, accurate information to help customers make informed decisions

• Exceed customer expectations by delivering memorable, positive experiences

• Actively listen to customers, acknowledge their unique needs, and provide tailored solutions

Requirements

• Minimum 6 months of experience in Customer Service in the same role (mandatory)
• Spanish C1 + English B2

• Previous experience as a tourism or travel representative is a plus.

• Strong communication skills, combined with empathy and a collaborative team spirit.

• Prior experience with GDS tools such as Sabre, Amadeus, or Galileo is preferred.

• Flexibility and availability to work on rotational shifts."

Benefits

We offer a relocation package (if needed):

• Accommodation with rent and with all utilities bills included

• Health Insurance

Make it your Next Job Without Boundaries!

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Get to know more about Atlean World

Atlean World is going to be your recruitment partner during the whole journey:

Guiding Your Odyssey with Atlean World

Personal Touchpoint:

As soon as you hit “Apply,” one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.

Q&A Session:

Have questions? Curiosities? Our recruiters are your go-to resource. We’ll address all your queries, ensuring you have a comprehensive understanding of the opportunity you’re stepping into.

Making it Happen:

Once you’re well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.

Ongoing Support:

Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we’re here for you.