AI, Account Manager

<div class="content-intro"><p><span style="font-size: 10pt;">Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (<a class="c-link c-link--focus-visible" href="http://monks.com/careers" target="_blank" data-stringify-link="http://monks.com/careers" data-sk="tooltip_parent">monks.com/careers</a>).</span></p></div><h2><strong>About the Role</strong></h2> <p>As an <strong>Account Manager</strong>, you’ll act as the primary day-to-day partner for our tech clients, building and implementing AI technology for marketing automation. You will serve as the bridge between the client and our internal teams, ensuring smooth project delivery and a high-quality client experience. We are looking for someone who is passionate about seeking new opportunities to create impactful work.</p> <p><strong>Responsibilities</strong></p> <ul> <li><strong>Drive</strong> day-to-day client deliverables, ensuring all Service Level Agreements (SLAs) are adhered to.</li> <li><strong>Act</strong> as the day-to-day liaison between the client and internal PMO and maker teams to ensure on-time delivery.</li> <li><strong>Manage</strong> the overall client experience, ensuring all client feedback and approvals are diligently tracked and received.</li> <li><strong>Address</strong> routine client concerns independently while proactively identifying potential issues and proposing solutions.</li> <li><strong>Translate</strong> client priorities into clear briefs by leveraging a deep understanding of the breadth of Monks products and services.</li> <li><strong>Identify</strong> potential upsell opportunities to discuss with senior roles, contributing to the core commercial function of developing business.</li> <li><strong>Support</strong> renewals and contribute actively to client retention strategies.</li> <li><strong>Prepare</strong> and present routine performance reports to clients, fulfilling reporting requirements for senior account leadership.</li> <li><strong>Facilitate</strong> client onboarding and provide guidance on maximizing service value for routine projects.</li> <li><strong>Gather</strong> feedback and insights to help improve services and inform product or strategy decisions.</li> </ul> <p><strong>About You</strong></p> <p><strong>The essentials:</strong></p> <ul> <li><strong>Deep understanding of technology,</strong> large experience using AI within the daily account management workflows, staying current with AI trends and advancements.</li> <li><strong>Solid Project Management &amp; Delivery</strong>: Competent experience in client project management, with a track record of driving day-to-day deliverables and managing SLAs.</li> <li><strong>Client Communication &amp; Tracking: </strong>Strong ability to ensure all client feedback is tracked and approvals are received, serving as a reliable liaison for internal teams.</li> <li><strong>Monks Product Knowledge:</strong> Solid knowledge (or the ability to rapidly acquire it) of the breadth of Monks products and services to effectively advise clients.</li> <li><strong>Problem Solving: </strong>Ability to address routine client concerns independently and proactively propose solutions to potential issues.</li> <li><strong>Commercial Awareness:</strong> Capability to identify potential upsell opportunities and support retention strategies.</li> </ul> <h3><strong>Not a must, but a plus:</strong></h3> <ul> <li>Experience supporting senior client leadership roles in team management efforts.</li> <li>Experience contributing to discussions that inform product or strategy decisions based on client ambitions.</li> </ul> <p>&nbsp;</p> <p><em><span style="font-weight: 400;">At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.</span></em><em><span style="font-weight: 400;"> </span></em><span style="font-weight: 400;">&nbsp;</span></p> <p><span style="font-weight: 400;">#LI-FP1</span></p><div class="content-conclusion"><p><strong>About Monks&nbsp;</strong></p> <p>Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.</p> <p>&nbsp;</p> <p>Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.</p> <p>&nbsp;</p> <p><span style="font-size: 10pt;">We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.&nbsp;</span></p></div>