AI & Automation Specialist

Concord is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets.

We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.

We are looking for a curious, hands-on builder to join our Information Security team in Mexico City in a role that sits at the intersection of AI platform administration and intelligent automation. This is not a "maintain what exists" position; it is a "help us figure out what’s next" position.

As our AI & Automation Specialist, you will be responsible for managing and evolving our internal AI platform, building automation workflows, and playing an active role in shaping the tools and capabilities we roll out to employees across the organization. You will work directly under the CISO and have real influence over the direction of our AI program.

What You'll Do:

• Platform Administration. Administer and manage our internal AI chat and workflow platform — user access provisioning, model configurations, integrations, and day-to-day operational health
• Automation Development. Build and maintain automation workflows that reduce manual effort, improve response times, and connect systems intelligently across the organization
• Innovation & Discovery. Identify opportunities to expand AI-assisted capabilities and bring forward well-reasoned proposals for new tools, integrations, or workflows
• User Enablement. Support employees across the organization in getting the most value from available AI tools — troubleshooting issues, creating guidance documentation, and running enablement sessions
• Security & Compliance Alignment. Collaborate with security and IT stakeholders to ensure automations and AI integrations meet policy, compliance, and risk standards
• Continuous Learning. Stay current on the evolving AI and automation landscape, evaluating new capabilities, protocols, and platforms as they emerge

Requirements

• Bilingual fluency in English and Spanish, written and spoken at a professional level
• Hands-on experience administering or supporting web-based platforms or internal enterprise tooling
• Demonstrated ability to build automation workflows using scripting languages, API integrations, or low-code/no-code platforms (examples: workflow automation tools, integration frameworks, scripting environments)
• Genuine curiosity about AI and automation — you experiment with it, form your own opinions, and stay current without being told to
• Strong communication skills; able to explain technical concepts clearly to non-technical audiences in both languages

Nice to Have:

• Familiarity with how large language models work and how to interact with them effectively (prompt design, context management, API usage)
• Exposure to security orchestration, automated response, or event-driven workflow tooling (examples: SOAR platforms, security automation frameworks)
• Experience working with agent connectivity protocols or API-based tool integration frameworks
• Background in IT, cybersecurity operations, or enterprise SaaS administration
• Comfort operating in a regulated, compliance-conscious environment

Benefits

• Grocery Vouchers
• Internet Bonus
• Medical Insurance
• Life Insurance
• Dental Insurance
• Law Benefits