AI Product Content Intern

<div class="content-intro"><p><strong>About Mirakl:</strong></p> <p>&nbsp;</p> <p>Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.<br><br>Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).<br><br>With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.</p> <p>&nbsp;</p> <p>For more information, visit&nbsp;<a href="http://www.mirakl.com">www.mirakl.com</a>.</p> <p>&nbsp;</p> <p><strong>Mirakl in Numbers:</strong></p> <ul> <li>🗓️ Founded in 2012 | Member of French Tech Next40</li> <li>👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo</li> </ul> <p>&nbsp;</p> <p><strong>Our Values:</strong></p> <p>Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.</p> <p>&nbsp;</p> <p>Our 5 values guide how we collaborate:</p> <ul> <li>💡<strong> Work Hard Together:</strong> Teamwork and collaboration are the foundation of our success</li> <li>🏆 <strong>Get Things Done: </strong>&nbsp;We prioritize action and efficiency for impactful results</li> <li>🚀 <strong>Go Above &amp; Beyond:</strong>&nbsp; We tackle challenges proactively and always aim for excellence</li> <li>🎓 <strong>Succeed Through Expertise:</strong> Knowledge sharing and continuous learning are core to our culture</li> <li>🤝 <strong>Satisfy &amp; Empower Clients:</strong> We're committed to our clients' success</li> </ul> <p>&nbsp;</p></div><h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night">The Team You'll Join</h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">You'll be part of our Customer Support &amp; Training team led by Alice, Manager Customer Training, based in Bordeaux. The team consists of around ten professionals including Support Engineers, Product Content specialists, and Training Project managers covering a worldwide scope. Together, you'll be empowering Mirakl's customers and internal teams through world-class training content and knowledge management.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">As an intern, you'll work closely with the Training and Product content teams to create and design educational materials that enable users to get the most out of Mirakl's platform.</div> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night">Your Impact</h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Design and produce engaging content across multiple formats (video, e-learning, written documentation) in collaboration with Training and Product Content teams, utilizing tools like Guidde, Mindsmith, Veed, Paligo, and Confluence</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Structure and optimize diverse content sources to feed our Digital Agent, organizing content architecture and metadata to enable intelligent self-service and autonomous issue resolution for users</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Identify training requirements and content gaps by engaging with internal teams and external users, proposing actionable solutions to improve discoverability and effectiveness</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Leverage AI-driven analytics to track learner engagement, measure content performance, and adapt materials dynamically based on user interactions and data insights</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Work closely with Product experts, Technical teams, and Customer Success to ensure content remains accurate, relevant, and up-to-date across all knowledge sources</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night">What You'll Bring to the Role</h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Experience:</strong></div> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Currently pursuing a degree in Communication, Content Design, Knowledge Management, Digital Learning, Technical Documentation, or a related field</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Experience in video production, multimedia content creation, or technical documentation writing is a plus</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Strong organizational skills and attention to detail with ability to manage multiple projects simultaneously</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Skills:</strong></div> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Technical proficiency with multimedia and documentation tools, with eagerness to explore AI technologies</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Content architecture and knowledge management understanding to optimize materials for users and AI-powered agents</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Solution-oriented and agile mindset, thriving when switching between teams and managing multiple priorities</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Creativity and user-centricity with strong focus on learning impact</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Excellent communication and collaboration skills</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night">Tools Used</h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Guidde</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Mindsmith</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Veed</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Paligo</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">Confluence</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night">Languages</h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">French: Native or fluent (required)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7">English: B2 minimum (required)</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-lg s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Our Hiring Process</strong></h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-py-2 @md:s-leading-7 s-text-base s-leading-7 s-text-foreground dark:s-text-foreground-night">We warmly encourage you to apply to this role, even if you think you're not an exact match.</div> <ol class="s-list-decimal s-pb-2 s-pl-6 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Manuel screening of your CV</strong><span class="s-font-semibold s-text-foreground dark:s-text-foreground-night"> by a recruiter and then an <strong>AI-powered screening conversation </strong>(10 min) with Emma, Mirakl’s AI Talent Ambassador to explore your background and motivation for the role. You will need to complete this step within 3 days, otherwise we won't be able to move forward with your application.</span></li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Intro call</strong>&nbsp;with the recruiter to get to know each other, discuss your experience, and answer your questions about Mirakl</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Two interviews</strong> where you'll meet your future manager Alice and colleagues. You'll discover the STAR method and structured interviews</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-7"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Welcome to Mirakl!</strong></li> </ol><div class="content-conclusion"><p><em>We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.</em></p> <p><em>As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, <a href="https://www.mirakl.com/recruitment-privacy-notice" target="_blank">here</a> in English and <a href="https://www.mirakl.com/fr-FR/recruitment-privacy-notice" target="_blank">here</a> in French.&nbsp;</em></p> <p><em>We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our </em><a href="https://info.mirakl.com/ai-guidelines-for-candidates-and-interviews" target="_blank"><em>AI Guidelines for Candidates and Interviews</em></a><em>.</em></p></div>