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About the role
Position Snapshot
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services AOA, Inc.
Full-time, Hybrid
Position Summary
A day in the life of...
- Maintaining and operationalizing brand/legal/regulatory translation guidelines plus any other relevant material that impacts the translation outputs including but not limited to glossaries, SEO and eRetail guidelines, translation memories at global and local/ regional level.
- Creating and maintaining rapport with stakeholders and partners including external vendors, Content Solutions colleagues, cross-functional teams, and brand stakeholders.
- Ensuring documentation integrity and usability by following and enforcing clear tracking, versioning, improvement, and governance. This includes keeping records of prompts updates and testing.
- Coordinating Language Quality Assurance (LQA) activities including planning, execution coordination, and consolidation of outputs.
- Facilitating the onboarding activities of new brands and markets, namely: conducting kick-off meeting, ensuring brands provide the necessary documentation, processing the documentation for AI translation, ensuring brand validation, and working with technical teams for prompt implementation.
- Serving as Level 2 escalation point (mid-complexity) for repeated service line minor issues.
What will make you successful
- Bachelor's degree in on Translation studies or related field
- 3+ years of experience in translation delivery within translation agencies or translation product development
- Strong project management, stakeholder management, and cross functional coordination expertise
- Experience creating and maintaining translation and linguistic documentation.
- Practical exposure to AI/ML translation tools .
- Experience with translation quality assurance, including interpreting quality patterns and signals.
- Ability to collect, read, and critically analyze data to inform decision making.
- Escalation and incident management experience (triage, root cause analysis, coordinating vendors).
- Hands on experience supporting the deployment and adoption of new technology.
- Fluent in Spanish or Portuguese is preferred
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