Senior Air Operations Associate, Hanoi

<div class="content-intro"><h2><strong>About Flexport:&nbsp;</strong></h2> <p>At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.&nbsp;</p> <p>The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.</p></div><p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>The Opportunity</strong></p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]">As a Senior Air Operations Associate based in Vietnam, you will manage complex airfreight operations while providing hands-on leadership to a small team. This role is designed for experienced operators ready to take the next step — driving execution excellence, mentoring teammates, and contributing to process improvements that will shape Flexport's growing operations in Vietnam.</p> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>What You'll Do</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Coordinate end-to-end airfreight operations in alignment with company strategy, global policies, and customer requirements</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Serve as the first point of escalation for shipment exceptions, resolving issues with urgency and sound judgement</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Coach and mentor team members to ensure SOP compliance, productivity, and a culture of continuous improvement</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Oversee billing accuracy and cost control, resolving invoice disputes promptly and effectively</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Monitor and review vendor and carrier performance, providing constructive feedback and actionable solutions</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Support strategic initiatives including carrier integrations, client onboarding, and system or process upgrades</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Build and maintain strong working relationships with customers, internal stakeholders, and external service providers</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Supervise a small team of associates, fostering collaboration across departments</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Act as squad lead when required, building the capabilities needed for future leadership responsibilities</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>What You'll Bring</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Bachelor's degree in Logistics, Supply Chain, Business, or a related field</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">3–7 years of experience in freight forwarding or logistics operations</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong working knowledge of air freight processes, including import and export handling</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Fluency in Vietnamese; professional proficiency in English (written and spoken)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Proven experience coaching or mentoring junior team members</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Highly detail-oriented and able to manage multiple priorities under pressure</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">A proactive, customer-focused mindset with strong problem-solving skills</li> </ul> <p class="font-claude-response-body break-words whitespace-normal leading-[1.7]"><strong>What We Offer</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">A leadership pathway with a clear trajectory toward Team Leader and Manager roles as Flexport Vietnam scales</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Hands-on exposure to Vietnam's air freight market within Flexport's global network</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Access to world-class systems, tools, and best practices in logistics operations</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Competitive base salary, quarterly performance bonus, daily complimentary lunch, comprehensive medical insurance including dependent coverage, and RSUs</li> </ul><div class="content-conclusion"><div id="1704749847.557549" class="c-virtual_list__item" data-qa="virtual-list-item" data-item-key="1704749847.557549"> <div class="c-message_kit__background p-message_pane_message__message c-message_kit__message" data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false"> <div class="c-message_kit__hover" data-qa-hover="true"> <div class="c-message_kit__actions c-message_kit__actions--default"> <div class="c-message_kit__gutter"> <div class="c-message_kit__gutter__right" data-qa="message_content"> <div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <h4>Commitment to Equal Opportunity</h4> <p>At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.</p> <h4>Global Data Privacy Notice for Job Candidates and Applicants</h4> <p>Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants.&nbsp;By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at&nbsp;<a href="http://www.flexport.com/privacy" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.flexport.com/privacy&amp;source=gmail&amp;ust=1613840050053000&amp;usg=AFQjCNHD63svlkD-hWHlGuGOM_bSYVrnpw">www.flexport.com/privacy</a>&nbsp;for additional information.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></div>