Airline Customer Service Agent SFO - Chinese/English Speakers

Pacific Aviation is hiring bilingual Airline Customer Service Agents at San Francisco International Airport (SFO) to support international airline operations in a part-time role. If you’re fluent in English and Mandarin or Cantonese, and you enjoy helping others in fast-paced environments, this could be your runway to an exciting aviation career.

For over 25 years, Pacific Aviation has partnered with the world’s finest airlines to deliver exceptional service. Our team thrives on collaboration, professionalism, and shared success—and we’re excited to welcome new teammates who share these values.

What You’ll Do

• Assist passengers during check-in, boarding, and arrivals
• Verify travel documents and process boarding passes accurately
• Answer questions and offer directions in both English and Mandarin or Cantonese
• Communicate clearly and respectfully with travelers and airline personnel
• Support the overall flow of passenger operations within the terminal
• Deliver consistent, courteous service under pressure in a dynamic airport setting
• Collaborate with team members and supervisors to maintain high service standards
• Uphold airline policies and ensure a secure environment for passengers and staff

Requirements

What You Bring

• Fluent in English and Mandarin or Cantonese (required)
• Strong communication and customer service skills
• Computer literacy and accurate data entry
• Calm, solution-oriented mindset in high-pressure situations
• Physical stamina to stand and walk for extended periods
• Willingness to attend 5 days of required computer training
• Authorized to work in the United States
• Must pass a background check and drug screening

Schedule

• Part-Time
• Must be available 4 days per week, including weekends and holidays
• Shifts may include early mornings, afternoons, evenings, or nights

Benefits

• Hourly Rate: $23.15 per hour
• Fully Paid Medical, Dental, and Vision Insurance – for you and your dependents
• 401(k) with company match
• Paid Time Off
• Paid Training
• Uniform Provided
• Discounted BART Clipper card or employee parking permit
• Referral Bonus
• Cell Phone Plan Reimbursement