Albanian Player support specialist for gaming department in Sofia Bulgaria

Mercier Consultancy is excited to announce an opening for an Albanian Player Support Specialist in our thriving gaming department in Sofia, Bulgaria! In this role, you will be the go-to support champion for our Albanian-speaking player community, ensuring they receive exceptional assistance and an enjoyable gaming experience.

As a Player Support Specialist, your responsibilities will include addressing player inquiries, troubleshooting game-related issues, and providing a friendly and supportive environment for our users. We are looking for individuals who are passionate about gaming and possess strong interpersonal skills to effectively engage with our players.

Responsibilities

• Provide outstanding support to Albanian-speaking players through email, chat, and social media
• Resolve technical issues, gameplay questions, and account-related inquiries
• Record and track customer interactions in our support database effectively
• Work collaboratively with other teams to resolve complex player inquiries
• Collect and communicate player feedback for continuous improvement
• Enhance the overall player experience by fostering a positive community
• Stay informed about the latest gaming trends and updates

Requirements

• Fluency in Albanian and English, both written and spoken
• Excellent communication and customer service skills
• Experience in player support or a customer-facing role is a plus
• Strong passion for gaming and an understanding of gaming culture
• Effective problem-solving skills with great attention to detail
• Able to work both independently and as part of a team
• Experience with customer support software and gaming platforms is advantageous

Benefits

• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses