Amazon Connect Architect

Amazon Connect Architect

Employment:  Full Time or Contract

Location: Onsite, Plano, TX preferred – remote may be considered if architect has the ability to travel to Plano, TX

Navixus is seeking an experienced Amazon Connect Architect to lead the design, implementation, and optimization of modern cloud contact center solutions. This role requires hands-on expertise delivering Amazon Connect deployments and leading migrations from platforms such as NICE CXone or Genesys (Cloud or Engage).

You will serve as a trusted advisor, owning end-to-end architecture while translating business requirements into scalable, high-performing solutions. You will architect complex, enterprise level contact center solutions and be the subject matter expert across business and technology stakeholders. Define architectures and best practices for client engagements.  Guide development teams and review solution implementations. Guide clients through technical and operational decisions. 

Qualifications for Success: 

• 8 or more years working as a CCaaS Solution Architect, Technical Architect or Technical Lead
• 3 or more years experience with Amazon Connect
• Hands-on enterprise implementation experience with Amazon Connect (multiple deployments preferred).
• Experience migrating from CXone (preferred), Genesys Cloud, or other CCaaS platforms.
• Experience with contact center concepts (IVR, ACD, routing, CTI, WFM, reporting).
• Experience with AWS services (Lambda, API Gateway, Lex, CloudWatch, IAM, etc.).
• Experience with integration patterns (REST APIs, event-driven architecture).

 

Preferred Qualifications

• AWS certifications (e.g., AWS Solutions Architect Associate/Professional).
• Experience with AI/automation (Amazon Lex, chatbots, voice bots).
• Experience with analytics and reporting platforms for contact centers.

Why you’ll love it here:

Culture: At Navixus/Tech Mahindra, we are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.

The pay range for this role is $165,000 - $195,000 per annum.  Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”