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About the role
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<p> </p></div><p><strong><span data-contrast="auto">About the position</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">Location: Bengaluru</span></p>
<p><span data-contrast="auto">Hybrid</span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
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<div>The role is responsible for leading end-to-end claims and dispute management within the O2C cycle, ensuring timely resolution of complex and high-value cases. It focuses on driving operational excellence through strong governance, proactive issue resolution, and stakeholder alignment. The position acts as a key point of contact for escalations and plays a critical role in minimizing dispute volumes. It also drives process improvements through analytics, automation, and continuous improvement methodologies. Additionally, the role ensures compliance with internal controls and supports financial close activities. Overall, it enhances efficiency, control, and customer experience in dispute management.</div>
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<p><strong><span data-contrast="auto">So, what does it take to be successful in this role?</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
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<div><strong>Deep domain expertise:</strong> Strong experience in O2C Claims & Disputes with advanced SAP (FSCM, Dispute & Credit Management) knowledge.</div>
<div><strong>Ownership & analytical capability:</strong> Ability to handle complex, high-value claims, perform advanced RCA, and drive long-term solutions.</div>
<div><strong>Stakeholder influence:</strong> Proven ability to manage escalations and collaborate with senior stakeholders across functions.</div>
<div><strong>Continuous improvement mindset:</strong> Experience driving process optimization using Lean Six Sigma, automation, and data-driven insights.</div>
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<p><strong><span data-contrast="auto">What’s next</span></strong><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><span data-contrast="auto">If this position sounds interesting, please hit the apply button now! </span></p>
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<p>#LI-KC1</p>
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<p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p><div class="content-conclusion"><p><span data-contrast="auto">We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles. </span><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><em><span data-contrast="auto">Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias. </span></em><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
<p><em><span data-contrast="auto">No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.</span></em><span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335559740":240}"> </span></p>
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