Analyst/Associate, Client Services, Institutional Banking Group

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities

• Provide high-quality client service and support to Financial Instiutions

• Conduct thorough KYC/CDD for new and existing clients

• Assist in the onboarding and maintenance of client accounts, ensuring seamless client experiences

• Collaborate with various teams within the Institutional Banking Group to address client needs and queries

• Contribute to the development and implementation of client-centric initiatives and process improvements

• Maintain accurate and up-to-date client records and documentation

• Proactively identify and address client concerns, escalating issues as necessary

• Provide exceptional customer service to clients, ensuring their needs are met in a timely and efficient manner

Requirements

• Bachelor's degree or equivalent in a relevant field

• Minimum 2-3 years of experience in KYC related areas

• Strong communication and interpersonal skills, with the ability to interact effectively with clients and colleagues

• Excellent problem-solving and analytical skills, with the ability to think critically and provide solutions

• Demonstrated understanding of the Financial Institutions Group (FIG) and its unique requirements

• Ability to work collaboratively in a team environment and contribute to the achievement of shared goals

• Attention to detail and a commitment to delivering high-quality work

• Adaptable and flexible, with the ability to handle multiple tasks and priorities effectively

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

The Center

Job:

Customer Service

Schedule:

Regular

Employee Status: