Analyst, Collection Specialist, Consumer Credit Risk, Risk Management Group

Requirements

• Contact 30 to 89 days past due customers for payment and containing flow of delinquent accounts.
• Provide customers with sufficient information and the appropriate methods to make payment to the Bank.
• Review customers’ profiles and introduce the most effective collection actions.
• Negotiate payment schedules that will ensure maximum recovery and minimum risk exposure to the Bank.
• Follow-up with past due customers via various communication mechanisms such as telephone, SMS, emails and letters.
• Escalate irregular cases promptly to team leader for advice and direction.
• Meet or exceed customer’s expectation by offering solutions to cases with genuine financial difficulty.
• Review and recommend account for cancellation and proceed with further legal action and/ or exercise rights of set-off in accordance to Bank’s Terms and Conditions, as appropriate.
• For cases with no valid contact number, collectors will try to contact the joint borrower (if any), search for alternative sources such as contact number from other related products, etc.
• Review and recommend repayment plan or composite settlement arrangement for customers who have shown signs of financial hardship or distress.
• Provide administrative-related support such as updating of delinquent account history, updating change of customers’ data, accepting payment instruction, adjusting payment apportionment, reversing charges, sending duplicate statements/ letters, collation of MIS, etc.
• Exercise due diligence in compliance and control to minimise risk exposure of the Bank.

Requirements

• Degree/Diploma holder with 2 to 3 years’ experience.
• Highly motivated team player with relevant experience.
• Able to manage difficult customers & situations independently.
• Excellent interpersonal and communication skills.
• Good analytical and decision-making skills.
• Possess knowledge or aptitude to pick up features of different consumer credit products.
• Knowledge / experience in customer service, telemarketing and call centre will be added advantage.
• Proficient in Microsoft Office applications.

Location:

DBS Asia Hub

Job:

Operations

Schedule:

Regular

Employee Status:

Full time