Application Support Engineer

Key Responsibilities

• Use technology to resolve straightforward application support issues. 
• Investigate, troubleshoot, and resolve assigned support tickets or technical tasks. 
• Seek input and guidance from senior team members when needed. 
• Complete defined tasks on schedule while following current support practices. 
• Provide stable solutions with minimal defects or recurring issues. 
• Use support tools and applications effectively based on the situation. 
• Assist in improving support processes, procedures, and documentation. 
• Participate in team discussions related to support strategies, task prioritization, and issue resolution. 
• Learn the business context and technical structure of supported applications. 
• Work with customers, internal teams, and business partners to understand issues and their impact. 
• Identify opportunities to improve support quality, system stability, and customer experience. 
• Make appropriate implementation decisions during support activities. 
• Provide professional, timely, and customer-focused support. 
• Support the team in achieving operational goals and maintaining service quality.

Skills, Knowledge and Expertise

• At least 3rd year of university studies in an IT-related field. 
• Previous experience as a System Administrator, NOC Support Specialist, Support Engineer, or similar role is preferred. 
• Candidates with no previous professional experience may be considered if they demonstrate strong technical interest, learning ability, and problem-solving skills. 
• Basic understanding of programming concepts. 
• Familiarity with PDF-XChange Pro, Smartsheet, Microsoft Excel, GIMP, Adobe Photoshop, and ChatGPT. 
• GIS knowledge is considered an advantage. 
• Ability to troubleshoot basic application or system issues. 
• Good analytical and problem-solving skills. 
• Ability to follow procedures, documentation, and internal support standards. 
• Strong attention to detail and ability to complete assigned tasks on time. 
• Good communication skills and ability to work with internal teams and customers. 
• Willingness to learn new technologies, tools, and business processes. 
• Ability to work from the office according to the assigned schedule.

• Experience or exposure to IT support, technical support, system administration, NOC operations, or application support. 
• Experience working with ticketing systems, internal tools, or customer support platforms. 
• Understanding of basic IT infrastructure, applications, databases, or support workflows. 
• Interest in developing a career in application support, IT operations, or technical support.

Benefits

• Competitive salary package;
• Being part of a international, dynamic work environment;
• Professional development (seminars, courses);
• Paid time off (PTO) such as sick days and vacation days;