About the role
We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
Providing technical support to teams within the organization when required
Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
Maintaining and updating technical documents and procedures
Identifying and resolving system issues
Perform daily system monitoring, verifying integrity and availability of Cartrack’s application
Perform daily post installation/ QA validation
Review systems and application logs for remote diagnostic of field devices
Provide training and assistance to users of Cartrack application systems
Provide on-site field support and installation
Verify completion of scheduled jobs
Internal IT support
Requirements:
Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience
Minimum 3 years of experience in the IT service industry.
Proficient in English
Excellent communication and interpersonal skills
Hands-on and a positive attitude
Technically independent with good initiative
Strong analytical problem-solving skills with an out-of-box approach in providing solutions
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