Application Support Specialist

<p>Join Vermont Information Processing (VIP) as a key member of our Route Accounting System (RAS) Customer Support Team — a fast-moving, collaborative group committed to delivering reliable, responsive support to our customers within the beverage industry. If you love solving problems, thrive in a dynamic environment, and take pride in delivering an exceptional customer experience, we want to hear from you.</p> <p><strong>Position Type:&nbsp;</strong>Full Time, Hybrid - will be required to report to our office in Colchester, VT</p> <p><strong>What You'll Do:</strong></p> <ul> <li>Be the trusted point of contact for customers via phone and email, responding promptly and professionally to inquiries and resolving issues end-to-end.</li> <li>Diagnose and resolve customer complaints by gathering the right information, coordinating with internal teams, and seeing issues through to a successful outcome.</li> <li>Act as a bridge between customers and internal departments, ensuring the right people are involved at the right time.</li> <li>Maintain detailed, accurate records of interactions, transactions, and resolutions to support continuous improvement and team accountability.</li> <li>Follow up proactively on open cases to ensure customers feel supported throughout the entire resolution process.</li> </ul> <p><strong>What You Bring:</strong></p> <ul> <li>Strong verbal and written communication skills</li> <li>Sharp analytical and problem-solving abilities</li> <li>High attention to detail with a commitment to data accuracy and confidentiality</li> <li>Ability to manage multiple priorities calmly under pressure</li> <li>College degree preferred but not required</li> <li>Knowledge of the distribution industry is a plus!</li> </ul> <p><strong>Why VIP?</strong></p> <p>We're a technology company with deep roots in the beverage distribution industry. At VIP, you'll join a supportive team, develop real technical expertise, and make a direct impact on the customers who depend on our software every day!</p> <p><strong>Compensation:&nbsp;</strong>$23.00 - $28.00/hour (Level 1)</p> <p>Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role.</p> <p><strong>Benefits Include:</strong></p> <ul> <li>Health Insurance</li> <li>Vision and Dental Expense Reimbursement</li> <li>401k Match and Employer Contributions</li> <li>Life and Disability Insurance</li> <li>Health Savings and Flexible Spending Accounts</li> <li>Paid Parental Leave</li> <li>On-site Child Care Center (VT)</li> <li>On-site Fitness Center (VT)</li> <li>On-site Health Clinic (VT)&nbsp;</li> <li>Discounted Gym Memberships</li> <li>Combined Time Off and Floating Holidays</li> <li>Flex and Hybrid Schedules&nbsp;</li> </ul> <p>&nbsp;</p> <p><em>All full time job offers are contingent upon passing a pre-employment drug screening and background check.</em></p>