Applied PM

About Bolna

1. Ability to train agents and go live with 1,000s of calls in less than 2 days
2. Massive increase in ROI - with agents matching human performance at 50% of the cost
3. Effortless upscaling and downscaling based on calling requirements
4. Transparent pricing (only per minute) and best-in-class support

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our product.

What we offer

• Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
• Growth paths: Joining Bolna means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: Bolna proactively supports professional development, the processes for which are being set up.

About the role

What you'll own

• Cross-deployment pattern recognition. Across BFSI pilots, e-commerce rollouts, recruitment and collections customers - what are the three or four problems the field is solving from scratch each time? Spot them, name them, write them up before anyone asks. This is the work no other PM at Bolna can do, and it's the work that quietly atrophies first if you don't protect it. We will protect it.
• Productization, from spec to ship. Convert recurring field workarounds into PRDs, then co-own the build with the surface PM through to launch. You own the outcome - does the shipped feature actually solve the field pattern? They own implementation against their surface - coherence, sequencing, fit with the rest of the roadmap. Two PRD authors, one product. To keep the synthesis work from being crowded out, you'll cap concurrent build engagements at 2-3 at any time; beyond that, the pattern queue grows but doesn't get worked.
• The pre-builts library. Templates, prompts, modules, integrations, vertical playbooks. Built from our highest-performing live deployments, indexed by vertical (BFSI, e-commerce, recruitment, collections), with a "here's why this works" explanation so customers understand what they're inheriting. This is the one product surface you own outright.
• FDE backlog sequencing. Partner with the FDE lead and the founders on what FDEs build for customers - biasing toward solutions with productization potential. When a true one-off is justified, you write down why it can't be generalized, so we don't have the same debate next quarter.
• The productization rate. Industry leaders track at least one feature shipped back to the core platform per active engagement per quarter. You'll define ours, instrument it, and report against it.

What this role is not

• It is not a customer-facing PM owning the why/what of any single pilot. That work sits with FDEs and founders today, and that's where it should stay.
• It is not the roadmap PM for any single surface. Studio, Customer Intelligence, Graph, and Data Platform all have their own PMs who own their surface end-to-end. You co-own the features that come from the field, alongside them.
• It is not solutions engineering or pre-sales. We have FDEs for field implementation. Your output is product - specs, pre-builts, shipped features - not customer-facing code.

What you bring

• Field instinct. You're comfortable inside a customer environment. You can spend three days on-site at a BFSI client and come back with a sharp written synthesis of what the FDE actually solved and what the platform should have done instead.
• Pattern recognition. When you see the same workaround twice, you can't sleep until you've named the underlying abstraction. You write it up unprompted.
• PRD craft and shipping instinct. Your specs are precise enough that you and the surface PM can sit down on day one of build and have alignment on outcome, scope, and trade-offs. You've shipped product before - you know what production-ready actually means, and you close the gap.
• Comfort with shared ownership. This role lives in the seam between FDEs and core PMs. Co-owning features means you'll sometimes feel like you're slowing the surface PM down, and they'll sometimes feel like they're slowing you down. You should be okay with that and able to resolve it without escalating every time.
• Indian enterprise context. BFSI compliance, collections workflows, e-commerce merchant operations, recruitment funnels - you don't need to know all of it on day one, but you should be excited to learn it deeply. Our customers are Simplilearn, Meritto, Alibaba, GoKwik, and 200+ others across the verticals we serve.
• A bias to writing. A lot of this job is documents - pattern memos, PRDs, pre-built explanations, post-mortem syntheses. You should enjoy writing them.

Nice to have

• Previous time in an Applied / Forward Deployed / Solutions / Field PM role at an enterprise AI or platform company.
• Prior experience as an FDE, Solutions Engineer, or Implementation Consultant with a transition into product management.
• Background in voice AI, contact centers, CPaaS, or conversational AI.
• Founder background, especially if you sold into Indian enterprises.

Success in this role looks like

• A documented productization rate (features shipped back to core platform per quarter) that grows across your first three quarters.
• Pre-built libraries for at least BFSI and e-commerce that measurably reduce FDE deployment time on new customers - specifically, median days from contract signed to first 1,000 live calls trending down.
• Three to five field patterns named, specced, and shipped into core product within your first six months - co-owned with the relevant surface PM, on their surface, on time.
• Zero of those patterns require you to be in the room a second time when a new customer hits the same problem. The platform absorbs it.

Location