Area Collections Executive, Namapa

What you would be expected to do:

• Reviewing Area portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction and mitigate hurdles of disabled lamps and repayments.
• Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
• Working with Area Business Managers and Field Sale Executives/Energy Officers to repossess products from delinquent customers on cases where direct intervention is required.
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs/EOs etc., as per the processes laid out by the Risk function.
• Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
• Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.

You might be a strong candidate if you have:

• Bachelor's Degree preferably a Business/Finance related course.
• At least 2 years of experience preferably in the Collections.
• Credit management Experience in a MFI/Bank/Fintech/PAYGO company is an added advantage. 
• Are passionate about working with rural, off-grid consumers and resolving their issues.
• Are process-oriented and able to work with minimal supervision and guide the area.
• Motivated by the social mission to provide energy to consumers and employment to rural communities. 
• Good communication skills, ability to build and coordinate large Field Sales Executives teams.
• Can clearly and straight to the point communicate with fluency in both written and spoken English and Portuguese - proficiency in the local languages of the area is an advantage.
  
  

What Sun King offers:

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, partnership culture made up of talented colleagues who are passionate by the need of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better mentor, manager, and professional through the Sun Center for Leadership.