Assistant Client Responsible Manager

With a history dating back over 50 years, TAG Aviation are leaders in the business aviation industry. Operating from multiple centres in Europe and Asia, we have an unrivalled reputation for safety, reliability, and operational excellence and expertise.

Specialising in aircraft acquisitions, aircraft management, charter and FBO/handling services, our objective is to provide a tailored service to each client, meeting their unique requirements and setting the global standard in business aviation with a philosophy of excellence.

TAG SPIRIT - our Values mean a lot to us...

At TAG Aviation our Mission is to put the client at the heart of everything we do, by embracing Technique d’Avant Garde, to inspire service excellence in the air and on the ground.

Our Company Values allow us to achieve this Mission:

Safety

Passion

Integrity

Respect

Innovation

Team Spirit

Summary of Position

The Assistant Client Responsible Manager (ACRM) position is responsible for providing support to the CRM Team for the aircraft account management in general. It is including to handle all kind of client requests (non-trip related) and providing regular aircraft status report to the clients. This ACRM position also requires working alongside with the Client Aviation Manager (CAM) and the Client Support Executive (CSE) to resolve any issues related to Crew, Operation, Maintenance, Insurance and Client Complaints to ensure the account is running smoothly.

Job Responsibilities:

• Assist and coordinate with aircraft management client accounts during the contract.

• Assist in maintaining close relationships with a portfolio of ultra-high net worth clients related to aircraft management.

• Assist in monitoring client accounts and provide suggestions when needed.

• Monitor the aircraft's financial status to ensure every dollar spent by the customer is justified.

• Support and coordinate business development activities with an aim to expand the fleet of managed aircraft in the Southeast Asia region.

• Support and coordinate process streamlining projects to achieve a more efficient internal workflow.

• Assist in handling requests regarding aircraft sales.

• Supervision of smooth exit and handover to the next operator or assist in the sale process.

• Assist the CRM Team to produce monthly reports for Clients.

• Opportunity for promotion to a ‘Standard’ CRM position after the probation period, contingent upon outstanding performance during that time.

Requirements:

• Bachelor's degree or equivalent professional qualification.

• At least 3 years of experience in a customer relationship-related role.

• Experience in the Commercial Aviation industry is preferred; a Corporate Aviation background is a plus.

• Ability to work collaboratively in a team environment.

• Flexibility to work extended hours during peak project phases or deadlines.

• Must be able to communicate and write in English and Chinese. Other Asian languages are a plus.