Assistant Community Manager

<p><span style="color: rgb(101, 94, 155); font-size: 12pt;"><strong><u>Overview</u></strong></span></p> <p><span style="font-size: 12pt;">Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce.&nbsp;</span></p> <p><span style="font-size: 12pt;"><em>Cultivating the American Dream </em>is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.&nbsp;</span></p> <p><span style="font-size: 12pt;"><strong><span style="color: rgb(101, 94, 155);">The Role:</span> </strong>This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager's absence.</span></p> <p><span style="color: rgb(101, 94, 155); font-size: 12pt;"><strong><em>The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.</em></strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>An Aptitude for Connecting - </strong>Must possess<strong> </strong>a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships.&nbsp; This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>An Authentic Attitude -&nbsp;</strong>Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns.&nbsp; This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.&nbsp;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;"><strong>An Approach that is positive and Professional</strong> - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.</span></li> </ul> <p><span style="color: rgb(101, 94, 155); font-size: 12pt;"><strong><u>Qualifications</u></strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">2+ years’ experience as an Assistant Community Manager.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">LIHTC/Tax Credit Program Knowledge required.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Equipped with excellent communication skills and an unmatched dedication to customer service.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Solid track record of bookkeeping and rent collection.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Thorough understanding of landlord/tenant law.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong Understanding of Fair Housing Laws.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Superior interpersonal skills: ability to get along with diverse personalities; tactful; mature, flexible.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Resourceful and organized.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Working knowledge of Yardi Voyager Property Management software.</span></li> </ul> <p><span style="color: rgb(101, 94, 155); font-size: 12pt;"><strong><u>Key Accountabilities</u></strong><strong> </strong></span></p> <p><span style="font-size: 12pt;"><span style="color: rgb(101, 94, 155);">+</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Resident Relations + Customer Service</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">At all times, regardless, provides<u> </u>A+<u> </u>customer service.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manages and promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Functions as a resource center for residents on all things that affect and may disturb their community-living experience and ability to make timely rent payments.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Organizes and executes resident appreciation and retention events.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintains a secure, confidential file for each resident.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Answering phones, greeting walk-ins, and handling foot traffic.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assist with leasing job duties, including touring prospective residents.</span></li> </ul> <p><span style="font-size: 12pt;"><span style="color: rgb(101, 94, 155);">+&nbsp;</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Fiduciary</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Handles all the monies of the property. Collects, posts, and deposits rents/security deposits and other community income.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Reviews resident files and ledger records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease agreements.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Assist with Monthly Projection Reporting, inspect vacancies, make-ready apartments, and models.&nbsp; Inspects the property for community policy violations, needed repairs, and overall landscaping.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Meets regularly with Community Manager and Regional Manager to discuss community performance.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Other duties as assigned by Community Manager.</span></li> </ul> <p><span style="font-size: 12pt;"><span style="color: rgb(101, 94, 155);">+</span>&nbsp; &nbsp; &nbsp; &nbsp;<strong>Staff Leadership</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Maintains a service-oriented environment by always exhibiting a professional appearance and attitude.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Oversees property operations and staff in Community Manager’s absence.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support Leasing Consultants in the leasing of apartments and ensure that Fair Housing guidelines are followed.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.</span></li> </ul> <p><span style="font-size: 12pt;"><span style="color: rgb(101, 94, 155);">+&nbsp;</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Adherence to Property Management Rules, Regulations, and Guidelines</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Conduct all business in accordance with company policies and procedures, Fair Housing, <em>Americans with Disabilities Act,</em> and all other laws pertaining to the apartment industry.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the property as required in court hearings and eviction proceedings.</span></li> </ul> <p><span style="color: rgb(101, 94, 155); font-size: 12pt;"><strong><u>Physical Demands &amp; Working Conditions </u></strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.&nbsp;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Frequent sitting and walking.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Repetitive use of the computer, keyboard, mouse, and phone.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Reading, comprehending, writing, performing calculations, and communicating verbally.&nbsp;</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">May work in an elevated site, may walk on uneven ground.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.</span></li> </ul> <p><span style="color: rgb(101, 94, 155); font-size: 12pt;"><strong><u>How Avanath Supports You</u></strong></span></p> <p><span style="font-size: 12pt;">We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.</span></p> <p><span style="font-size: 12pt;">We offer:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Culture Built on Purpose and Core Values -&nbsp;<em>A Commitment to Integrity</em>,&nbsp;<em>A Spirit of Caring</em>, and&nbsp;<em>A Focus on Continuous Improvement</em>.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comprehensive Benefits – health, dental &amp; vision, 401(k), personal time off, paid holidays and more!</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.</span></li> </ul> <p><span style="color: rgb(101, 94, 155); font-size: 12pt;"><strong><u>Diversity &amp; Inclusion</u></strong></span></p> <p><span style="font-size: 12pt;">Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.</span></p> <p><span style="font-size: 12pt;">Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (“DEI”) are at the very core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements.</span></p> <p><span style="font-size: 12pt;">We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.</span></p> <p><span style="font-size: 12pt;">Our organization’s diversity initiatives include—but are not limited to—our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:</span></p> <p><span style="font-size: 12pt;"><span style="color: rgb(101, 94, 155);">+</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Respectful communication and cooperation between all employees.</span></p> <p><span style="font-size: 12pt;"><span style="color: rgb(101, 94, 155);">+</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Teamwork and employee participation, permitting the representation of all groups and employee perspectives.</span></p> <p><span style="font-size: 12pt;"><span style="color: rgb(101, 94, 155);">+</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work/life balance through flexible work schedules to accommodate employees’ varying needs.</span></p> <p><span style="font-size: 12pt;"><span style="color: rgb(101, 94, 155);">+</span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.</span></p> <p>&nbsp;</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Compensation Range</p></div><div class="title">Compensation Range</div><div class="pay-range"><span>$23.75</span><span class="divider">&mdash;</span><span>$25.75 USD</span></div></div></div>