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Assistant Cruise Director - Dutch Speaking

Holland America Line & Seabourn

Global, New YorkOn-site4mo ago
Employment
Contract
Seniority
Lead

About the role

Key Job Responsibilities

  • Host and lead engaging activities, including game shows, trivia, dance classes, themed parties, sports events, and Kids Club events in both English and Dutch.
  • Interact with guests to enhance their experience, gather feedback, and ensure entertainment offerings meet diverse interests.
  • Develop and oversee a well-balanced entertainment schedule, coordinating with other departments to maximize participation.
  • Manage resources, ensuring all equipment and supplies are well-maintained and available when needed.
  • Lead, train, and supervise the activities team, including Activities Crew and Youth Hosts, providing regular feedback and support.
  • Conduct team meetings to discuss performance, align on entertainment goals, and ensure smooth operations.
  • Handle administrative tasks, including scheduling, time & attendance oversight, and activity programming.
  • Adapt to itinerary changes, last-minute adjustments, and unexpected challenges while maintaining a high level of service.
  • Ensure all activities comply with health, safety, security, and environmental regulations.
  • Make clear, engaging, and informative public announcements as needed.
  • Maintain a professional appearance, adhering to company dress guidelines.
  • Collaborate closely with the Cruise Director to execute entertainment initiatives and uphold brand standards.

Experience

  • Three years of experience in a related guest service focused field.
  • Exceptional verbal, written, and presentation skills. 
  • Experience hosting live events, activities, or stage presentations.
  • Ability to work effectively both independently and as part of a team. 
  • Experience using computers for a variety of tasks. 
  • Competency in Microsoft applications including Word, Excel, and Outlook. 
  • Ability to work on tight deadlines.
  • Must be fluent in Dutch. 
  • 3+ years in cruise industry, 5+ entertainment experience is a plus. 
  • Bachelor's degree in business or related field of study. 
  • Customer-focused role, proven success in interpersonal communication 
  • Proven success in fast-paced, multi-disciplinary role requiring high levels of organization, professionalism, and quick problem-solving. 

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