Assistant Food & Beverage Manager

•  All rules & regulations are strictly established and adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
•  The sales are driven to full potential in specific outlets as appointed by Food & Beverage Head of Department.
•  All costs are in line with sales without compromising quality, i.e. minimum 85% score.
•  The department or appointed outlets are driven in an entrepreneurial manner, looking for opportunities to generate more business at all times.
•  Innovation and new ideas are fostered, implemented and shared with other hotels via corporate office.
• The employee is ready to assume the position of Food & Beverage Head of Department in Kempinski Hotel Palace Engelberg.

Key Responsibilities:

• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Provide a professional and courteous service at all times and ensure that all employees follow the example.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage products and services.
• Oversee the operations of the outlets appointed by the Food & Beverage Head of Department.
• Assist in preparing/consolidating the yearly budget for the department.
• Assist in preparing the monthly income statement for each outlet and the department as a whole, attend the monthly performance meeting with the Outlet Management.
• Manage the consolidated inventory of Food & Beverage department.
• Attend and actively contribute to all relevant staff meetings and hotel trainings.
• Conduct daily operations briefings with the Executive Chef in the absence of the Food & Beverage Head of Department.
• Attend or conduct (in the absence of the Food & Beverage Head of Department) daily or weekly Food & Beverage meetings.
• Review and update all departmental operations manuals annually.
• Assist in sourcing the best available products, constantly aim to improve quality, communicate about the products both internally and externally.
• Establish good partnerships with suppliers and involve them in activities that will strengthen working relationships, e.g. invite them to the hotel.
• Monitor and constantly improve quality and guest satisfaction with the given tools.
• Assist handling guest complaints. 
• Oversee every service at least once a week (breakfast, lunch, dinner, lobby, banqueting, room service, bar).
• Prepare a yearly marketing plan for the appointed outlets in cooperation with the Sales & Marketing Department including a competitor analysis.
• Follow the local and global food & beverage trends.
• Ensure that all managers plan and implement effective training programs in the appointed outlets.
• Be actively involved in the operations of the appointed outlets to ensure regular guest contact.
• Respond to any changes within the Food & Beverage department as dictated by the hotel management.
• Support the implementation of corporate policies, procedures, guidelines, traditions and initiatives.
• Attend all corporate conference calls and the relevant regional and global Food & Beverage events in the absence of Food & Beverage Head of Department.

Skills, knowledge, and expertise:

• Local language – excellent oral and written skills 
• English – excellent oral and written skills 
• Additional language - beneficial 

• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions. 
• Excellent written and verbal communication skills. 
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors. Ability to identify and delegate tasks effectively. 
• Excellent organisational and time management skills. 
• Applies a professional, confidential and ethical approach at all times. 
• Works in a safe, prudent and organised manner.

Employee Benefits

• Live and work in the heart of the Swiss Alps
• A wide range of career opportunities
• A pleasant work environment in a young and dynamic team
• International career prospects and opportunities for growth
• Excellent employee benefits, including access to all Kempinski hotels
• A varied menu at our staff restaurant
• Free Wi-Fi and parking