Assistant Head Concierge - Splendido, A Belmond Hotel Portofino

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino’s allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future. 
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection. 

We are looking for an Assistant Head Concierge for the season to join our Concierge team. 

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity.

He/she is passionate about service and willing to grow professionally. 

Main duties & responsibilities: 

• Assist the Head Concierge in overseeing the daily operations
• Provide guidance and support to the team to ensure service excellence
• Welcome guests warmly and professionally, assisting them with inquiries, reservations, transportation, and other needs
• Maintain an in-depth knowledge of hotel services, local attractions, restaurants, and events
• Maintain accurate and up-to-date records of guest requests and preferences
• Collaborate with other hotel departments to ensure a seamless guest experience
• Anticipate Guests’ needs and handle Guests’ complaints

Requirements

• At least 2 years of experience in the same role in luxury hotels; 
• Fluent in Italian and English. A third Language is required; 

• High standards of service; 

• Knowledge of Microsoft Office package; 

• Good communication skills.

Benefits

• We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Assistant Head Concierge

• Start date: June 2026 to End date: November 2026, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path;   

• Monthly gross salary + separate payslip for 13°,14° and TFR;   

• Welfare incentive based on quality goals;     

• Accomodation;

• Bus ticket as benefit for the contract period;    

• Staff cantine;   

• Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages

About Belmond: 

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism. 

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton. 

Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.