Assistant Manager, e-Commerce KAM (Kota Damansara)

<h2><strong>Assistant Manager, E-commerce KAM</strong></h2> <p>&nbsp;</p> <h2><strong>We are seeking a strategic and highly motivated E-commerce KAM to oversee our e-commerce account, and manage a portfolio of top-tier brands. In this pivotal role, you will drive the overarching e-commerce strategy, manage P&amp;L for assigned accounts, and ensure operational excellence across major platforms including Lazada, Shopee, and TikTok. You will act as the strategic bridge between our clients, internal teams, and e-commerce platforms to accelerate GMV growth and expand market share.</strong></h2> <h2><strong>What You'll Do</strong></h2> <ul> <li style="font-weight: 400;">Own the overarching e-commerce strategy and P&amp;L for a portfolio of brands, driving the team to achieve monthly, quarterly, and annual GMV and revenue targets.</li> <li style="font-weight: 400;">Act as the senior escalation point and strategic advisor for key clients, leading Quarterly Business Reviews (QBRs) to ensure long-term alignment between brand goals and agency delivery.</li> <li style="font-weight: 400;">Build and maintain strong relationships with platform representatives (Lazada, Shopee, TikTok KAMs) to negotiate Joint Business Plans (JBPs), secure exclusive campaign placements, and unlock platform beta features.</li> <li style="font-weight: 400;">Review and approve overarching marketing and promotional strategies for mega campaigns (e.g., 3.3, 11.11), product launches, and live streaming initiatives, ensuring optimal budget allocation.</li> <li style="font-weight: 400;">Streamline workflows and resolve operational bottlenecks between the KAM team and internal departments (Supply Chain, Marketing, Creative Design, Finance etc) to ensure flawless end-to-end execution.</li> <li style="font-weight: 400;">Consolidate and analyze data across the portfolio to identify market trends, consumer behavior, and campaign ROI, providing C-level insights and strategic pivots to clients and internal management.</li> <li style="font-weight: 400;">Manage team workload, resource allocation, and lead crisis management and operational troubleshooting during high-traffic mega campaign periods.</li> </ul> <h2><strong>Who You Are</strong></h2> <ul> <li style="font-weight: 400;">Possess a Bachelor's degree in Business, Marketing, or a related field.</li> <li style="font-weight: 400;">Have 5-8 years of experience in E-commerce, Key Account Management, or an Agency environment.</li> <li style="font-weight: 400;">Demonstrate an expert-level understanding of Southeast Asian e-commerce ecosystems (Lazada, Shopee, TikTok Shop), including seller centers, in-app advertising algorithms, and platform-specific marketing tools.</li> <li style="font-weight: 400;">Exhibit strong financial acumen with proven experience managing P&amp;L, marketing budgets, and ROI optimization.</li> <li style="font-weight: 400;">Possess exceptional English communication and presentation skills, with a track record of successfully managing senior client stakeholders and negotiating complex agreements.</li> <li style="font-weight: 400;">A strategic thinker with a data-driven mindset and advanced proficiency in Microsoft Excel and data analytics tools.</li> <li style="font-weight: 400;">Highly resilient and adaptable, capable of leading a team through high-pressure situations, including extended hours during critical e-commerce mega campaigns.</li> </ul> <h2><strong>Nice To Have</strong></h2> <ul> <li style="font-weight: 400;">Proficiency in Mandarin to support regional collaboration and communication.</li> </ul> <h2><strong>Why You’ll Love It</strong></h2> <ul> <li style="font-weight: 400;">Advanced AI tools for all positions</li> <li style="font-weight: 400;">Competitive salary</li> <li style="font-weight: 400;">Performance Bonus (1 time per year)</li> <li style="font-weight: 400;">Annual leaves</li> <li style="font-weight: 400;">Dental benefits</li> <li style="font-weight: 400;">Wellness benefits</li> <li style="font-weight: 400;">TGIF, monthly birthday, and other fun engagement events</li> <li style="font-weight: 400;">Work in a professional and dynamic environment</li> <li style="font-weight: 400;">Exciting opportunity to explore digital trends and lead impactful strategies</li> </ul> <p>&nbsp;</p>