Assistant Officer, Personal Banker, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Provide exceptional customer service and support to clients, addressing their inquiries, concerns, and requests in a timely and efficient manner
• Assist clients with account-related transactions, such as deposits, withdrawals, and fund transfers
• Collaborate with cross-functional teams to resolve complex customer issues and ensure a seamless customer experience
• Maintain accurate and up-to-date records of all customer interactions and transactions
• Proactively identify opportunities to enhance customer satisfaction and loyalty
• Participate in training and development programs to continuously improve product knowledge and customer service skills

Requirements

• Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
• Strong problem-solving and critical thinking abilities to effectively address customer concerns
• Proficient in the use of relevant banking systems and software applications
• Ability to work in a fast-paced, customer-centric environment and handle multiple tasks simultaneously
• Commitment to providing exceptional customer service and a genuine interest in the financial services industry
• Relevant experience in a customer service or retail banking role is preferred

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Nandigama

Job:

Relationship Management

Schedule:

Regular

Employee Status:

Full time