Assistant Order Experience Team Lead (Afternoon / Evening Shift)

The Characteristics

• Agile: You’re nimble. You’re adaptable. You thrive in an environment where priorities can change in an instant.
• Analytical: Your decisions are driven by only one thing: data. You continue to master all the tools necessary to surface insights.
• Collaborative: You enjoy purposeful meetings. You value the contributions and perspectives of your subordinates as much as those of your CEO.
• Curious: You’re eager to learn new concepts and master new skills. There’s no tool that’s useless in your arsenal.
• Demanding: You expect the performance of your team to be nothing short of flawless. 
• Disciplined: You never allow the details to slip, understanding that every bit of minutiae forms the bigger picture.
• Enthusiastic: You exhibit a contagious passion for organization and accuracy.
• Innovative: You develop new approaches to complex problems.
• Perfectionist: You persist until the smallest detail has been optimized. Knows nothing less than 100%.
• Persistent: You’ve never failed. You’ve only experienced speed bumps on your path to success.
• Reliable: You live up to both verbal and written agreements. You can be trusted to work effectively, without oversight.

The Responsibilities and Qualifications

• Lead and oversee a team of Order Experience Specialists during the afternoon or night shift, taking ownership of departmental execution for the respective shift. 
• Exhibit mastery of all dbrand Order Experience functions and tasks (including picking, packing, and shipping orders using the WMS, order management and allocation in the ERP, special instructions, aging orders investigation, CX escalations, ClickUp task management, and data management) and setting the right example for the rest of the team. 
• Onboard new team members on the Pick, Pack and Ship process, ensuring team proficiency with the WMS, efficient operational workflows, extremely high standards of order quality and accuracy, and adherence to safety protocols.
• Perform the Pick, Pack and Ship process at an expert level, consistently achieving efficient, high-quality output, leading by example, and using hands-on experience to coach and train the team. 
• Consistently provide knowledge checks, group training sessions, and individual coaching to new and existing team members to drive measurable team improvement.
• Track daily team member productivity and output, ensuring that team members consistently meet department targets. 
• Proactively identify interpersonal and operational challenges within the department, working in tandem with the Order Experience & Shipping Team Lead to deliver solutions.
• Keep in lockstep with the Order Experience & Shipping Team Lead and Warehouse General Manager, ensuring alignment on communication, people, and strategy.
• Actively promote and enforce a safe work environment, ensuring compliance with all warehouse health and safety standards, and accurately document, report, and follow up on any health and safety incidents in accordance with company procedures.
• Take on and own additional tasks and projects as they present themselves, dependent on shifting departmental priorities and business needs. 
• Actively maintain a clean, organized, and safe work environment across all job functions, always upholding warehouse safety protocols.

• Minimum two years experience in a modern, eCommerce warehouse environment.
• Strong written and verbal communication skills, and impeccable communication style - your grasp on the English language is flawless. 
• An understanding of LEAN principles for warehouse management and process optimization. 
• Considerable working memory and the ability to successfully multitask.
• Proven ability to deliver effective group training and individualized coaching.
• Honed computer skills, including Windows OS operation, text editors, spreadsheet / data analysis, web applications, and task management.
• Creativity and inventiveness, abilities that will aid you in crafting a meaningful brand experience for our customers.
• Dexterity, resulting in speed while maintaining accuracy.
• Detail oriented, self sufficient, resourceful, organized, and proactive.
• The instinct to help teammates thrive and the openness to learn from their experience.
• The ability to solve complex problems (or know where to find the answer).
• Commitment to long-term growth and learning opportunities.
• Insights and engagement with the current state of smartphone and mobile tech.

The Moment of Truth