Assistant Restaurant Manager

<p><strong>Assistant Restaurant Manager reporting to the General Manager for our location in the Wellington Green Commons.</strong></p> <p>&nbsp;</p> <p><strong>Job Summary</strong></p> <p style="line-height: 1;">Under the direction of the General Manager, the Restaurant Manager supports the management</p> <p style="line-height: 1;">team to ensure the execution of standards and the outcome of company goals within a TooJay’s</p> <p style="line-height: 1;">restaurant. This position requires the ability to motivate and train team members to meet the</p> <p style="line-height: 1;">Guest’s expectations.</p> <p><strong>Qualifications:</strong></p> <ul> <li>High school diploma and 1-2 years of experience in a restaurant or related field</li> <li>Current Manager Serve Safe Certification or ability to obtain it by end of training</li> <li>Must have and maintain a valid driver’s license and proof of insurance and a driving history</li> <li>acceptable to the company</li> </ul> <p>&nbsp;</p> <p><strong>Physical Requirements</strong></p> <ul> <li>Flexible and long hours required at times. Managers are scheduled based on a 55 hour work</li> <li>week</li> <li>Medium work, exerting up to 50 pounds of force occasionally, and/or 30 pounds of force</li> <li>frequently or constantly to lift, carry, push, pull or otherwise move objects</li> <li>Able to stand during entire shift</li> <li>Capable to maneuver throughout the dining and kitchen area throughout the shift</li> <li>Able to operate all front and back office computer systems and all office, cleaning, cooking</li> <li>and food preparation equipment</li> <li>Able to reach overhead, bend below the waist, crouch, lift, stand, sit, twist and communicate</li> <li>Intentions</li> </ul> <p>&nbsp;</p> <p><strong>Knowledge/ Communication / Personality Requirements</strong></p> <ul> <li>Clearly conveys information and ideas</li> <li>Evaluates situations and if necessary, accurately selects alternative courses</li> <li>Maintains composure and objectivity under pressure, Effective at active listening to</li> <li>understand and clarify concerns or issues raised by internal and external guests</li> <li>Shows initiative in job performance, including anticipating, preventing, identifying and</li> <li>solving problems as necessary</li> <li>Understands financial information and data</li> <li>Has the ability to plan and organize</li> <li>Understand and adheres to company policies and procedures</li> </ul> <p>&nbsp;</p> <p><strong>Job Responsibilities:</strong></p> <ul> <li>Manages the activities of the restaurant team; This includes candidate interviews, hiring, ongoing training and communication of performance standards to ensure complete job</li> <li>knowledge and skill development of team members</li> <li>Engages with Guests to create a personable and seamless experience. Uses all service related</li> <li>feedback to continually improve service levels, drive overall Guest satisfaction, increase</li> <li>return visits and reduce Guest complaints</li> <li>Meets restaurant financial objectives by forecasting requirements, controlling food cost,</li> <li>scheduling expenditures, analyzing variances and initiating corrective actions</li> <li>Partners with HR to ensure any termination of a team member is conducted with respect and</li> <li>dignity after proper documentation which has given that team member the opportunity to</li> <li>improve their behavior</li> <li>Teaches, coaches and mentors others to maintain high standards. Establishes credibility</li> <li>through competence, continuity and integrity</li> <li>Has full knowledge of company regulations, policies, procedures, standards and goals.</li> <li>Performs duties at any given time to ensure proper execution. Consistently displays drive,</li> <li>energy and operates with a sense of urgency during each shift</li> <li>Fosters open communication with management and team members</li> <li>Effectively provides performance feedback through coaching and timely reviews</li> <li>Conducts counseling sessions with team members using TooJay’s Problem/Solution Notice,</li> <li>focusing on facts and respecting the dignity of the team member</li> <li>Maintains cleanliness of the restaurant by inspecting and directing work actions of team</li> <li>members</li> <li>Ensures safety, sanitation and security guidelines are followed at all times and immediately</li> <li>resolves any items identified through daily operational plan and flow charts; completes any</li> <li>accident reports immediately and accurately; is responsive to any requests from Corporate</li> <li>Risk Management</li> <li>Communicates and enforces the priority of back door security</li> <li>Maintains ambiance by controlling lighting, music, temperature, marketing displays and</li> <li>cleanliness of small wares; ensures floors are clean, dry and free of debris throughout the</li> <li>shift and dining room is clean and in good condition</li> <li>Guarantees commitment to uniform and grooming standards for themselves and the team</li> <li>Conducts motivating pre-shift meetings are conducted each shift and aligns with daily</li> <li>operational plan and restaurant goals</li> <li>Contributes at weekly management directional. Participates at all staff meetings and</li> <li>facilitates departmental meetings when necessary</li> <li>Monitors productivity of team throughout the shift</li> <li>Reports to team members on financial results, guest feedback and controllable they impact</li> <li>Recognizes and makes adjustments in staffing based on changing business levels using</li> <li>labor matrix parameters</li> <li>Maximizes profitability by ensuring accurate execution of recipes, Par levels and POS checks</li> <li>Supports company initiatives by educating and training team members to achieve success</li> <li>Follows all cash handling, house account, deposit and credit card policies. Reconciles comps,</li> <li>voids, discounts and cash shortages and takes corrective action</li> <li>Communicates to the General Manager on the status of their shifts; including financial</li> <li>results, issues affecting guests or team members and individual achievements</li> <li>Checks email daily and reacts appropriately to requests from the corporate office</li> <li>Performs any other duties as requested by the Restaurant Support Center Team and/or</li> <li>General Manager</li> </ul>