Assistant Store Leader (Operations)

Responsibilities

• Support daily business operations with a strong focus on Operational Excellence, ensuring processes, systems, and standards are consistently executed with efficiency and care 
• Oversee all Back of House operations, including shipment, new flow, inventory accuracy, and back room/offsite organization, while maintaining productivity. 
• Manage replenishment, size integrity, and product availability. Flag any concerns to leadership and partner on real time solutions 
• Own damage processing, returns, and ensure accuracy in all inventory related responsibilities through a lens of Operational Excellence 
• Maintain and manage all store supplies, equipment, and technology, ensuring proper function and reporting any service requests with urgency 
• Ensure the team is trained on operational policies, safety, and loss prevention protocols, bringing a calm and focused leadership style to high-pressure moments 
• Deliver strong floor leadership during peak hours by stepping into guest-facing zones and modeling Customer Obsessed behaviors that are warm, inclusive, and intentional 
• Be an expert by leading team training on fit, function, and product knowledge to support excellent and confident customer service behaviors 
• Train and coach the team on visual standards and product placement, maintaining a floor that is both on-brand and responsive to business trends 
• Use store reporting tools and data to support inventory excellence, stock optimization, and KPI goals to Drive Results  
• Communicate regularly with the Store Leader and HQ team, share feedback on allocation, product flow, and customer data 
• Support planning and executing floor sets, store actions, and any operational priorities that support company and store initiatives 
• Be flexible across zones and responsibilities, showing Learning Agility in adapting to changing priorities and taking feedback with ownership 
• You Inspire Yourself & Others through clear and respectful communication with your team, contributing to a culture of trust, collaboration, and accountability. 

Requirements

• 2–4 years of experience in a retail leadership or operations-focused role 
• Strong knowledge of inventory systems, shipment handling, and operational processes in a fast-paced retail environment 
• We expect you to have a deep understanding of customer service principles and the ability to provide exceptional service to all customers. 
• We expect you to prioritize customer satisfaction by delivering exceptional service and resolving any issues or complaints in a timely manner. 
• You should possess strong problem-solving abilities and be able to handle any issues that may arise in the store. 
• Strong communicator who can share expectations, give feedback, and respond to challenges with confidence 
• Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction 
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift 
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift 
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed. 
• Does not want to be an influencer  

Benefits + Total Rewards

• Competitive Pay with a performance based Bonus structure 
• 401(k) plan  
• Generous employee discount  
• Paid Time Off 
• Comprehensive Health, Dental, Vision, and Life Insurance Plans 
• Mental Health benefits to support your wellbeing 
• Paid Parental Leave 
• Employee Referral Bonus Program