Assistant Store Manager

<h3><strong>IN A NUTSHELL...</strong></h3> <p>This is Bellroy's first store in Melbourne, the city the brand calls home and we're building it to be something <em>genuinely</em> good. The retail team's job is to bring the Bellroy experience to life in person: thoughtful, knowledgeable and a little unexpected.</p> <p>As Assistant Store Manager, you're the person the Store Manager hands the reins to with confidence. You know the numbers and the floor in equal measure. You can navigate a complex customer situation with the same ease you bring to a morning huddle, and you're the kind of presence that lifts a team (without making it obvious you're doing it). Ownership isn't just a word here, you'll be shaping how this store operates from the ground up, feeding ideas and observations upward in a way that actually influences decisions.</p> <p>Bellroy is a B Corp, which means the way we do business is part of the product. Sustainability, materials, responsible supply chain; these aren't footnotes, they're things you'll speak to every day, fluently and genuinely. You'll be close to the people making decisions, on a team where good thinking is welcomed regardless of where it comes from.</p> <p>People who've worked in retail and genuinely love it often say the same thing: they want autonomy without being abandoned, accountability without being micro-managed, and a product they can actually stand behind. That's what this role offers. Bellroy is a considered brand and this store will reflect that, which means you'll have the space to do the job properly.</p> <h3><strong>YOU COULD BE THE ONE IF YOU HAVE …</strong></h3> <ul> <li>3+ years retail supervisory experience and the instincts to match - you can read a floor, spot a pattern in the numbers, and respond with intention rather than reaction</li> <li>A real way with customers, especially in complex moments. Escalated complaints, warranty queries, and considered purchase decisions all get the same thoughtful attention as a first hello</li> <li>The ability to train and support others without making it feel like training. You share knowledge naturally and people feel more confident after talking to you</li> <li>A genuine interest in the product. You don't need to be a gear obsessive, but you should enjoy going deep on what makes something well-made and worth owning, and communicating that in a way that feels natural</li> <li>Experience running the operational side of a store: stock processes, cash handling, deliveries, and the daily discipline that keeps everything else working</li> <li>Comfort with ambiguity and early-stage problems. This store is still finding its feet, which means some things won't have a playbook yet, and that energises you rather than frustrating you</li> <li>A settled, grounded energy on the floor - the kind that steadies the team on a hard day, without anyone quite knowing how.</li> </ul> <p><em>Even if you don't tick every box, if you're drawn to the challenge of helping build something from scratch in a brand you genuinely respect, we'd love to hear from you!</em></p> <h3><strong>IF YOU WERE HERE LAST WEEK, YOU MIGHT HAVE …</strong></h3> <ul> <li>Run the morning huddle, briefed the team on the week's priorities and a new product update, and walked out of it feeling like everyone was actually ready</li> <li>Stepped in on a warranty situation that had gotten complicated, resolved it calmly, and fed back to the Store Manager what you'd noticed about how similar queries were landing</li> <li>Reviewed the week's performance numbers, spotted that one product category was underperforming despite good foot traffic, and had a conversation with the team about what might be going on</li> <li>Helped a customer build out a complete carry setup across a 25-minute conversation - not because you pushed, but because you asked the right questions and knew the range well enough to connect the dots</li> <li>Processed the weekly delivery, found a discrepancy in the order, flagged it, and made sure the back-of-house was back to its usual standard before opening</li> <li>Reset the floor after a busy Saturday afternoon and caught a display that wasn't quite right and fixed it before anyone else noticed.</li> </ul> <h3><strong>LOCATION AND HOURS&nbsp;</strong></h3> <p>This is a full-time role located at our Melbourne CBD store. Some weekend and evening shifts are required; this is a retail role and the schedule reflects that.</p> <p>Start date: We're ready when you are!</p> <h3><strong>HOW TO APPLY</strong></h3> <p>Have a look around<a href="https://bellroy.com"> bellroy.com</a> before you apply — and take a read of how we think about business and the commitments we've made as a B Corp. It'll give you a feel for whether this is the kind of place you want to spend your time.</p> <p>If you're excited about this role and believe you could contribute, click apply. You'll need to send us your resume and answers to the questions below.</p>