Assistant Store Manager- Client Experience & Design

• Our store address is: 2299 Alameda St, San Francisco
• Store size: 7,000 square feet
• Staff size/ model: 1x Store Manager, 2x Assistant Managers, 2x Sales Floor Leads, 6 Home Experts (associates)
• Hours of operation: The store is open 7 days per week, 10 am - 7 am.
• Travel: You will be required to travel within the US and Canada. So you will require a valid passport. 

• A 45-minute video interview with our Talent Acquisition team to discuss your background and interest in Article.

• Video interview the Store Manager and Operations Manager.

• In person interview with new Store Manager.

What You’ll Do

• Champion and uphold Article's Customer Experience Model across all showroom interactions.
• Lead by example in delivering warm, authentic, hospitality-driven customer experiences.
• Coach associates on customer engagement, clienteling, and service excellence standards.
• Build lasting customer relationships through appointments, follow-ups, and personalized outreach.
• Support design consultations by helping customers create stylish, functional spaces that fit their lifestyle and needs.
• Utilize design tools such as mood boards, floor plans, and product recommendations to personalize the customer experience.
• Drive customer loyalty and repeat business through meaningful relationship building and post-purchase engagement.
• Partner with Store Leadership to identify opportunities to improve customer satisfaction, conversion, and overall showroom performance.
• Collaborate with HQ Retail and Interior Design teams to support omni-channel customer experience initiatives.
• Lead by example with resilience, adaptability, and above-the-line behaviour.

Who You Are

• 2+ years of retail leadership experience in a customer-facing environment.
• Experience coaching and developing team members to deliver exceptional customer experiences.
• Strong communication and relationship-building skills.
• Passion for hospitality, customer service, and creating memorable experiences.

• Sets clear expectations for customer experience, hospitality, and selling behaviours.
• Models accountability through reliability, ownership, and follow-through.
• Provides timely coaching and feedback to help associates grow and succeed.
• Uses facts, customer insights, and business results to guide decisions.
• Supports learning while maintaining accountability for customer and business outcomes.

• Strong interest in interior design, home furnishings, or space planning.
• Comfortable conducting design consultations and making personalized product. recommendations.
• Skilled at building trust through active listening and understanding customer needs.
• Passionate about creating seamless omni-channel customer experiences.
• Comfortable using design tools, customer relationship management tools, and retail technology.
• Strong organizational skills with the ability to manage multiple priorities and customer interactions.

Additional Requirements

• Legally authorized to work in the United States
• Completion of a criminal background check

• Valid passport and ability to travel throughout Canada and the United States.

• Experience with clienteling programs, appointment-based selling, or design consultations.
• Background in furniture, home furnishings, interior design, or lifestyle retail.
• Experience supporting customer experience or hospitality-focused initiatives.

Perks & Benefits

• The salary range is $37 to $40 hourly
  • The starting salary will be determined by your transferable skills, knowledge, and work experience, and the hiring team’s budget based on business needs, market compensation data, and internal equity
• We believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus
• 4% 401K matched contributions

• 48 hours Sick/wellness (6 days, accrued annually)
• 8 paid holidays + 1 Inclusion & Diversity day
• 120 hours (3 weeks) paid vacation (accrued annually)

• Benefits-eligible (First day of employment)
• Medical, Dental, & Vision coverage
• Life Insurance
• Disability insurance 

• 45% discount on our entire product range (15% for friends and family).