Asst Photo Manager

Key Responsibilities

• Support the Photo Manager in motivating, training, and supervising a diverse team of photographers.
• Ensure all team members understand their roles and are equipped with the tools and knowledge to succeed.
• Coach and develop teammates using real-time feedback and performance data, promoting continuous growth and learning.
• Act as a liaison between the team and the Photo Manager and assist in planning work schedules and rotations.
• Drive photo revenue by supporting teammates in achieving image capture, conversion, and sales targets.
• Collaborate with the Photo Manager to analyze voyage performance, make recommendations, and implement corrective actions when needed.
• Ensure all photo operations (Gallery, Studio, Lab) run smoothly and are visually aligned with corporate standards.
• Maintain and report on inventory, sales performance, and end-of-cruise results.
• Uphold brand standards for all photo products and services, ensuring professional presentation and high guest satisfaction.
• Actively participate in photo shoots, setting a standard for quality and guest interaction.
• Coach the team on customer service excellence, conflict resolution, and sales techniques.
• Respond quickly and professionally to guest feedback and concerns.
• Monitor and maintain all photo equipment to ensure functionality and availability at all times.
• Oversee loss prevention measures, equipment usage, and proper storage in accordance with company policy.
• Support the manager in tracking product inventory and ensuring accurate documentation and reporting.

Skills, Knowledge & Expertise

• College diploma or equivalent work experience, 2-4 years in a cruise ship staff photographer position. Knowledge of digital photography workflow/commercial printing software.
• Experience and knowledge in aspects of Photo hotel/cruise ship operations within the US/Worldwide. Including knowledge in Digital Photography equipment, processing/printing equipment, PC’s & Photoshop. 
• Prior team leadership or supervisory experience in a photo-related or guest-facing environment.
• Strong knowledge of onboard photo operations, including gallery, studio, and lab functions.
• Demonstrated ability to drive revenue and achieve NPS and performance targets.
• Ability to analyze data, report on results, and take corrective action when needed.
• Skilled in managing inventory, maintaining equipment, and resolving technical issues.
• A positive, proactive, and adaptable mindset with excellent organizational skills.
• Exceptional communication and interpersonal skills with a warm, guest-centric personality.
• A driven leader who excels at motivating and coaching the team to deliver memorable experiences.
• Models the company’s core values and service credo in every interaction.
• A creative thinker, constantly looking for ways to improve processes, products, and guest satisfaction.
• Comfortable multitasking and adapting to a variety of onboard circumstances with a “can-do” attitude.

Job Benefits

• A competitive salary package.
• Your comfortable double cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.