AT&T B2B Ordering Specialist

Role Summary

We are an AT&T-authorized solution provider in the AT&T Partner Channel. This back-office role manages the full order lifecycle for business accounts from quote generation to order submission, provisioning, and issue resolution. This is strictly a B2B role. Candidates with primarily residential/B2C experience will not be considered.

Key Responsibilities

• Generate quotes and place orders for business accounts using the Quote and Order Tool
• Submit orders via Sales Express and ASAP with accuracy and urgency
• Place Wireline orders through OPUS end-to-end
• Manage business account data in Salesforce CRM — orders, contacts, and account activity
• Apply contract-specific pricing for each business account (not standard listed rates)
• Handle billing inquiries, adjustments, and disputes for business clients via RDS
• Independently troubleshoot and resolve system bugs in Quote and Order, Sales Express, ASAP, and OPUS
• Coordinate in real time with Account Executives to process orders immediately after deal close
• Communicate order status, errors, and amendments to the sales team proactively
  

Requirements

Required Tools & Systems

• Quote and Order Tool — business accounts only
• Sales Express
• ASAP
• OPUS (Wireline ordering)
• Salesforce CRM
• RDS — Reduced Data Set (billing disputes)
• AT&T Business Direct / Business Center
• Order Status Manager (OSM)

Required Qualifications

Experience

• 5+ years AT&T back-office experience — 100% business account (B2B) focus
• Hands-on daily use of Quote and Order Tool for business orders (not residential)
• Proven experience with Sales Express, ASAP, and OPUS for B2B order placement
• Billing dispute experience via RDS for business accounts
• AT&T Partner Channel or authorized dealer experience preferred

 Skills

• Expert-level proficiency in AT&T B2B ordering systems
• Knowledge of AT&T Wireline and Mobility product portfolio for business clients
• Understanding of business account requirements: EIN, CRU, contract pricing, multi-line setups
• Salesforce CRM proficiency
• Self-sufficient troubleshooter — resolves issues without escalation
• High urgency and accuracy under pressure — key metrics are time to order and order accuracy

Benefits

• Opportunities for growth and advancement
• Competitive compensation package
• Healthcare HMO (Maxicare) after the three-month probationary period

Work Hours:

• Full-time, EST business hours, Remote