Atlassian Expert Consultant

We are seeking an experienced Atlassian Expert Consultant to join our team. The ideal candidate will have a strong understanding of Atlassian products, including Jira, Confluence, and Bitbucket, and will work on various projects to implement and optimize these tools for our clients.

Key Responsibilities:

* Proven hands-on experience with Jira Software, Jira Service Management, Confluence, and Bitbucket.

* Strong experience supporting both Atlassian Cloud and Data Center environments.

* In-depth knowledge of Agile (Scrum, Kanban) and ITSM frameworks (ITIL preferred).

* Design, deploy, configure, and maintain Jira Software, Jira Service Management, Confluence, and Bitbucket in both Cloud and Data Center environments.

* Lead end-to-end implementations including requirements gathering, solution design, configuration, migration, testing, go-live, and post-go-live support.

* Perform migrations between Server/Data Center and Cloud, including data integrity validation and performance optimization.

* Configure projects, workflows, issue types, screens, fields, permissions, schemes, SLAs, automation rules, and service catalogs.

* Administer users, groups, roles, and access controls in alignment with security and compliance requirements.

* Develop and maintain automation rules and scripts to extend platform capabilities (e.g., Groovy, Python, Bash, PowerShell, REST APIs).

* Integrate Atlassian tools with third-party systems such as identity providers, CI/CD pipelines, monitoring tools, and enterprise applications.

* Customize dashboards, reports, and KPIs for Agile, ITSM, and management use cases.

* Manage and support Atlassian Data Center deployments including clustering, load balancing, shared storage, and high availability.

* Monitor system performance, troubleshoot issues, and implement tuning and scaling strategies.

* Plan and execute upgrades, patching, and maintenance with minimal downtime.

* Ensure backup, restore, and disaster recovery procedures are documented and tested.

* Implement security best practices including authentication, authorization, encryption, and audit logging.

* Collaborate with security teams to address vulnerabilities and compliance requirements.

* Maintain documentation for system architecture, configurations, and operational procedures.

* Act as a trusted advisor to stakeholders, translating business needs into technical solutions.

* Provide user training, knowledge transfer sessions, and clear technical documentation.

* Offer Level 2/3 support and incident/problem resolution for Atlassian platforms

* Experience working with REST APIs and webhooks.

General IT Knowledge

* decent understanding of databases.

* Strong grasp of security fundamentals including IAM, authentication protocols (SSO, SAML, OAuth), and access control.

* Good knowledge of networking concepts such as DNS, load balancing, firewalls, and proxies.

* Hands-on experience administering and troubleshooting Linux and Windows environments.

Communication & Professional Skills

* Full professional proficiency in English (written and spoken) is mandatory.

* Strong analytical and problem-solving skills.

* Ability to work independently and collaboratively in cross-functional teams.

* Professional, structured, and customer-focused approach.

Requirements

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years experience working with Atlassian products (e.g., Jira, Confluence, Bitbucket).
• Strong knowledge in configuring and optimizing Atlassian tools for various project management methodologies.
• Experience in training end-users and creating user documentation.
• Proficient in scripting languages (e.g., Groovy) for automation within Atlassian tools.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with teams.
• Certifications in Atlassian tools or project management methodologies (e.g., PMP, Scrum) are a plus.
• Strong problem-solving skills and attention to detail.

Benefits

Market Competive Salary

Leaves

Health Insurance

Hybrid / Remote Work Model