AU Logistics Operations Specialist

<p><span data-contrast="none">We’re rethinking homes for how people really live, and we’re looking for a&nbsp;<strong>AU Logistics Operation Specialist </strong>to join our <strong>Logistics Operations </strong>team to help shape the future of living - one thoughtful detail at a time.&nbsp;</span></p> <div class="ewa-rteLine">Operations at Castlery makes it all work streamlining processes and elevating every customer touchpoint.</div> <div class="ewa-rteLine">&nbsp;</div> <div class="ewa-rteLine"><em><strong>This is a fully remote role based in Malaysia, supporting our AU logistics operations.</strong></em></div> <div class="ewa-rteLine">&nbsp;</div> <p><strong><span data-contrast="none">What you'll be doing:</span><span data-contrast="none"> </span></strong></p> <p>&nbsp;</p> <ul> <li data-section-id="gsci6r" data-start="0" data-end="166">Own end-to-end outbound operations, ensuring timely order processing, carrier collections, and daily dispatch execution while maintaining service level commitments.</li> <li data-section-id="1kdebg2" data-start="168" data-end="339">Monitor warehouse dispatch capacity, outbound workflows, and carrier performance, proactively identifying and resolving bottlenecks that may impact fulfilment timelines.</li> <li data-section-id="nax5kw" data-start="341" data-end="506">Manage escalated outbound and delivery-related issues, conducting investigations and driving resolutions independently to minimise operational and customer impact.</li> <li data-section-id="1xz9c67" data-start="508" data-end="739" data-is-last-node="">Coordinate cross-functionally with Warehouse, Customer Experience, Supply Chain, and Logistics teams to support operational requirements, showroom replenishments, and continuous improvement initiatives across outbound operations.</li> </ul> <p>&nbsp;</p> <p><strong>What you’ll need to succeed:</strong>&nbsp;</p> <p>&nbsp;</p> <ul> <li data-section-id="ot1hlt" data-start="0" data-end="184">Experience managing transport and last-mile delivery operations, with a strong understanding of end-to-end outbound processes from order release through successful customer delivery.</li> <li data-section-id="1ritc85" data-start="186" data-end="348">Proficient in TMS, ERP, or similar operational systems, with the ability to analyse performance data, identify trends, and drive data-backed corrective actions.</li> <li data-start="532" data-end="661">Ability to analyse operational data, identify gaps or inefficiencies, and translate insights into practical corrective actions</li> </ul> <p>&nbsp;</p> <p><strong>Built for Real Life, Designed for What’s Next</strong></p> <div class="ewa-rteLine">At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life - durable, beautiful, and made to keep up with change.</div> <div class="ewa-rteLine">&nbsp;</div> <div class="ewa-rteLine">Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.</div> <div class="ewa-rteLine">&nbsp;</div> <div class="ewa-rteLine">If you believe that good homes create good lives, come build with us.</div> <p>&nbsp;</p>