Auckland Operations & Admin Support

Where Every Booking Keeps Freight Moving.

At Mainstream, we move, manage, and store freight across New Zealand and around the world. As a nationwide transport, logistics, and warehousing provider, we've built our reputation on Service Excellence, Customer Focus, and people who are willing to go the extra mile. Our goal is simple – to become the market leader. To be the best.

We're looking for an organised and proactive Administration & Operations Support team member to join our busy Auckland operation.

This is a varied, fast-paced role that provides critical administrative and operational support across our bookings, dispatch, and Air & Ocean teams. Working closely with customers, drivers, dispatchers, and operational staff, you'll help ensure freight moves efficiently and our customers receive the exceptional service they're accustomed to.

If you enjoy working in a fast-moving environment where no two days are the same, we'd love to hear from you.

Why this role matters

You're not just processing paperwork – you're helping keep Mainstream moving.

From coordinating customer bookings and supporting dispatch operations to assisting our Air & Ocean team with administrative tasks, your attention to detail and ability to stay organised helps ensure freight is delivered safely, accurately, and on time.

Working closely with operational teams across the business, you'll play an important role in delivering a seamless customer experience every day.

The key responsibilities of this position are:

• Process and schedule customer booking requests accurately and efficiently
• Coordinate booking requirements with customers, dispatch, and drivers to meet delivery timeframes
• Provide administrative support to the Pickup Dispatch team
• Prepare documentation and paperwork for bonded store deliveries and collections
• Assist with dispatch communications, customer enquiries, and operational emails
• Support the coordination of daily pickup activities
• Complete Air & Ocean administrative tasks, including maintaining information within iMobile and other operational systems
• Ensure customer information and freight documentation is accurate and up to date
• Work closely with Operations, Customer Services, and Drivers to ensure smooth freight movements
• Identify opportunities to improve processes and support continuous improvement initiatives
• Provide general administrative support across the Auckland operation as required

To be successful in this position, you will have the following skills and experience:

• Previous experience in an administration, customer service, dispatch, or logistics support role
• Experience within transport, freight, logistics, warehousing, or supply chain industries is highly regarded
• Excellent organisational skills with the ability to prioritise competing tasks
• Strong attention to detail and a high level of accuracy
• Excellent verbal and written communication skills
• A proactive approach with strong problem-solving abilities
• Ability to work effectively in a fast-paced operational environment
• Confident using Microsoft Office applications and learning new systems
• Experience using transport management or freight systems would be advantageous
• A positive attitude and willingness to support the wider team wherever needed

What we offer

• Join one of New Zealand's leading transport and logistics providers
• A varied role where every day brings something different
• Supportive team environment with opportunities to learn and grow
• Ongoing training and career development
• Competitive remuneration
• Be part of a business committed to Service Excellence and Customer Focus

If you're organised, customer-focused, and enjoy working in a busy operational environment where your work makes a real difference, we'd love to hear from you.

Eligibility: Applicants must be New Zealand citizens, residents, or hold a valid NZ work visa.