Audio-Visual Technician

<div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Our Company</strong><br>EOS IT Management Solutions is a leading provider of innovative IT and logistics services. With a strong reputation for excellence and a commitment to sustainable, profitable growth, we have experienced significant expansion over the past five years. Our success is driven by a collaborative culture, cutting-edge technology, and a dedication to delivering exceptional value to our clients.<br><br></div> <div><strong>Position Overview</strong><br>As an AV Technician, you will support, operate, and maintain advanced audio-visual systems and media equipment across office locations and offsite venues. You will play a critical role in delivering seamless Zoom-based live streams and hybrid events, including town halls, executive off-sites, and company-wide gatherings.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">You will act as an escalation point for AV-related technologies, oversee system health, support event operations, and contribute to continuous improvements across AV services and infrastructure. This role includes participation in office builds, expansion efforts, and upgrades, while working closely with internal stakeholders, AV integrators, and event coordinators.</div> <h4>What You’ll Do</h4> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Provide on-site AV and streaming support for hybrid and in-person events including town halls, hackathons, team gatherings, and executive off-sites</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Install, configure, and operate professional media equipment including monitors, speakers, cameras, lighting, and AV racks</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Act as a technical escalation point for AV technologies including Zoom Rooms, NEAT Boards, Q-SYS, studio hardware, digital signage, and wayfinding systems</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Perform routine system health checks, monitor AV infrastructure, and troubleshoot performance issues</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Maintain and create technical documentation and Knowledge Base articles to empower IT and support teams</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Participate in the design and execution of office AV installations, upgrades, and expansions</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Coordinate with third-party AV vendors and manage vendor SLAs and support contracts</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Offer user training and guidance to staff on AV systems and tools</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Provide support during incident response and equipment outages, ensuring minimal event disruption</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Maintain a proactive and service-oriented approach to identifying and implementing process improvements</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Contribute to the setup and support of special events or temporary AV installations, including domestic travel as required</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Be available for occasional after-hours or weekend support for high-visibility events</li> </ul> <h4>What You Need to Succeed</h4> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">6+ years of hands-on experience supporting and operating AV systems in enterprise or event environments</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Proven ability to support complex AV setups for hybrid live events</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong troubleshooting skills and ability to work under pressure in a live event setting</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Excellent communication and interpersonal skills, with the ability to support executive stakeholders</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Familiarity with streaming tools such as ZoomISO, ZoomOSC, vMix, Bitfocus Companion, and Zoom Webinars</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Comfortable transporting and setting up AV hardware; able to lift and manoeuvre equipment as needed</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience creating and maintaining technical documentation and Knowledge Base content</li> </ul> <h4>Desirable Criteria</h4> <ul> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Expertise in Zoom platforms, Google Workspace, Neat, Q-SYS, Logi, and AV-over-IP technologies</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Certifications such as Q-SYS Level 1/2, AVIXA CTS, or equivalent vendor training</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience with studio production tools (e.g., ATEM switchers, NDI, Dante audio)</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Understanding of AV system design, layout, and integration best practices</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Experience with asynchronous video tools and platforms such as Loom, Zoom Events, or similar</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Proficiency with Canva, Keynote, and Google Slides for presentation and event support materials</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Background supporting large-scale office fit-outs, build-outs, or tech upgrades</li> <li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">A proactive, agile mindset focused on innovation and service improvement</li> </ul> <h4>Belonging at EOS</h4> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">At EOS, we believe that diversity drives innovation and inclusion fuels growth. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We welcome applicants from all backgrounds and encourage individuals of all identities to apply. Your unique perspective is what makes EOS stronger.</div> <div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">&nbsp;</div> <p>#INDAPAC&nbsp;<br>#LI-AL1<br><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true}">#LI-Onsite</span></p>