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- Employment
- Full-time
About the role
Key Responsibilities
- Respond promptly to customer inquiries via Facebook chat, website chat, and phone calls.
- Process online orders accurately and efficiently, with a specific focus on auto parts.
- Manage and respond to leads generated from Facebook and other online platforms.
- Ensure high levels of customer satisfaction through excellent sales service.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Follow communication procedures, guidelines, and policies.
Hard Requirements
- Proven experience as a virtual assistant or customer support agent, particularly in the auto parts industry.
- Strong command of English, both verbal and written.
- Deep knowledge of auto parts and their applications.
- Experience with online marketplaces and social media platforms, particularly Facebook.
- Excellent phone contact handling skills and active listening abilities.
- Familiarity with CRM systems and practices.
- Ability to multitask, prioritize, and manage time effectively.
- High school diploma; further education in sales, marketing, or automotive technology is a plus.
Benefits
- Competitive salary and performance incentives.
- Opportunities for training and development.
- Being part of a vibrant and supportive international team.
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