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Auto Total Loss Staff Appraiser
Level
WorldwideRemote2mo ago
- Employment
- Full-time
- Seniority
- Staff
About the role
- Review and evaluate vehicle appraisals, valuations, and supporting documentation for automotive total loss claims
- Apply expertise in negotiating, ACV, market valuation, comparable vehicle analysis, condition adjustments, and appraisal methodology
- Partner with claims specialists and other internal teams to support dispute resolution and negotiation strategy
- Identify patterns in carrier valuations and help develop operational strategies
- Utilize our platform and internal tools to document findings, track outcomes, and drive process improvements
- Collaborate with product and engineering teams to refine appraisal workflows, valuation logic, and decision-support tools
- Build and maintain effective working relationships with carriers, adjusters, appraisers, and third-party administrators
- 3+ years of experience in automotive claims, vehicle appraisal, or total loss valuation
- Strong expertise in a mix of:
- Automotive appraisal
- Total loss valuation review
- ACV (Actual Cash Value) methodology
- Comparable vehicle and market analysis
- Condition adjustments and valuation dispute support
- Clear understanding of valuation reports, carrier appraisal processes, and common methodologies used in auto claims
- Strong communication skills
- Excellent judgment and attention to detail
- Comfort working with technology and learning new systems quickly
- Awareness of state-specific insurance regulations and compliance requirements relevant to vehicle appraisal and claims handling
- Public adjuster license
- Experience working directly with insurance carriers, TPAs, or lenders in an appraisal or valuation capacity
- Familiarity with claims management systems, valuation tools, and automation platforms
- Experience supporting appraisal disputes, supplements, or settlement negotiations
- Background in insurtech or technology-forward operations
- Travel: Up to 25% travel required, which may include office meetings, onboarding, and other in person functions.
- Schedule: This is a dynamic environment and may require flexibility beyond traditional 9–5 hours. You’ll need to adapt to varying time zones and urgent claim deadlines
- Hybrid Work: We strive to foster a flexible working environment that supports high-quality work. Team members are expected to collaborate intentionally to plan meaningful and effective in-office time when applicable
- Remote Work Setup: Reliable high-speed internet connection (minimum 50 Mbps) and quiet, professional workspace for calls with clients and partners
- Security: Ability to maintain secure handling of sensitive claim data meeting our security standards
- Communication: Must be responsive during core business hours with ability to manage asynchronous communication across multiple channels
- Self-Direction: Strong ability to work independently, prioritize competing demands, and thrive in an ambiguous environment where processes are still being defined
- Background Check: Must pass a background check and demonstrate clean driving record for travel requirements
- Competitive salary and meaningful equity
- Health, dental, and vision insurance
- 401k
- Unlimited PTO and flexible hours
- New equipment to support your best work
- Regular off-sites and team travel budget to get together in person
- The opportunity to play a foundational role in shaping both the product and the company
- Professional development in both insurance and technology domains
Perks & benefits
- 401k
- Distributed Team
- Async
- Vision Insurance
- Unlimited Vacation
- Paid Time Off
- Equity Compensation
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