Automotive Lead Qualification Specialist - KARMO

Role Summary:
This role sits between inbound customer enquiry and the sales team. The focus is on qualifying and validating customers before handover, ensuring sales consultants receive clean, pre-approved leads rather than spending time on administrative qualification work.

Core Responsibilities:

• Review customer applications and documentation

• Validate driver's licences and supporting identification

• Review affordability reports and bank statements

• Confirm income sources and repayment suitability

• Identify fraud indicators or unusual patterns

• Assess lead legitimacy and attention-to-detail issues

• Move qualified customers into approved pipeline

• CRM updates and administrative workflow management

• Escalate unusual applications for review

Ideal Background:

• Automotive BDC / lead coordinator experience

• Sales administration

• Loan processing or finance administration

• Mortgage or affordability assessment support

• Customer onboarding/document verification

• Insurance or banking back-office experience

• High-volume CRM and workflow environments

Key Behaviours (highest priority):

• Extremely high attention to detail

• Strong judgement and common sense

• Comfortable following process and policy

• Strong written and verbal communication

• Investigative mindset

• Able to identify inconsistencies/red flags

• Disciplined with documentation

• Initiative and ownership mentality

Automotive experience: Preferred but not essential. This role appears more documentation and process-driven than vehicle knowledge-driven

Technical Requirements:

• Equipment is self-provided

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.5 GHz processor and at least 8GB RAM

• Main Internet Service Speed: at least 50 Mbps cable connection

• Backup Internet Service Speed: at least 25 Mbps

• Dual Monitor

Benefits:

• Discretionary bonus - not a 13th month pay.

• Referral Bonus - 70 AUD per successful hire (3rd mark with the client)

• Dedicated support person (CSM)

• Fun culture

• Support from HR, Tax, and other specialties

• 10 Paid Annual Leaves; 9 Paid Australian Holidays (ONLY regular employees); 1 Birthday Leave

• Company Outing (For tenured employees; 6 months)

• Paid Training

• 100% Work-From-Home

• BIR as you are a contractor (Required to submit any contributions required by the government.)

Please note:

Only qualified candidates will be invited for an interview.