Automotive Service Writer

All job responsibilities listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in “Other related duties as assigned”.

Key Responsibilities

• Customer Interaction: Greet customers, actively listen to concerns, explain service needs/options in simple terms, and build lasting relationships.
• Service Coordination: Schedule appointments, prepare accurate repair orders, and manage the service department's workflow.
• Liaison Role: Communicate effectively with technicians, service managers, parts staff, and warranty administrators.
• Sales & Upselling: Advise on maintenance, suggest relevant services/products, and upsell repairs/parts to meet dealership goals.
• Follow-Up: Keep customers updated on repair progress, notify them when vehicles are ready, and ensure satisfaction post-service.
• Warranty Management: Administer new/used vehicle warranty repairs according to specifications.
• Duties as assigned

Required Skills & Qualifications

• Skills: Excellent communication, active listening, customer service, problem-solving, organization, time management, attention to detail, and sales ability.
• Knowledge: Strong understanding of automotive technology, repair processes, warranty policies, and industry software.
• Experience: Automotive industry experience or related customer service/technical roles can be beneficial.
• Valid driver's license and insurable driving record are required.
• High School Diploma or equivalent
• Must be able to lift and carry and transport up to 25 pounds up to 60 feet.
• Requires standing for extended period of time with frequent stretching, reaching, walking and stooping, pushing and/or pulling.